There are two rounds of intereview. One is awritten online mutiple choice test. If passed, there will be an online interview by a recruitment officer. This is not difficult. But you need spend some time on understanding the culture and value of John Lewis.
Interview questions [1]
Question 1
How do you handle a customer when he/she appears in need of help?
I applied through college or university. I interviewed at John Lewis & Partners (Burlington, MA)
Interview
A couple one on one interviews then an interview with two members of management. Easy-going conversations, feels like regular conversation with the staff members. They try to get to know you as best as possible before asking job specific questions.
Long online process with one final interview over zoom that lasted over an hour. The process online was very similar to any other retailing job and the lady who interviewed me was very nice and kind.