I applied online. I interviewed at John Lewis & Partners (Chelmsford, Inglaterra) in Sep 2017
Interview
A one to one interview, which then followed with a group activity where we had to present tips that we would give to a new sales assistant on product knowledge, excellent customer service skills and how to solve queries.
Interview questions [1]
Question 1
What's one time where you've had to sell a product to someone?
I applied online. The process took 1 week. I interviewed at John Lewis & Partners in Sep 2017
Interview
Completed the initial tasks online (situational tests etc). I was then offered an interview which I was told was a group task and then an individual task. On the day I got there and there was 5 of us in total. We went upstairs into a room and was told a bit more about the role.
GROUP TASK
We were given a scenario where we had a long task list and various customers were approaching us, we had 5 minutes to ourselves to make notes on it and then as a group we had to list the most important tasks to the least. We had 2 assessors on this task watching us and making notes so make sure you contribute, they are looking to see how you work in a group, but don't talk over other people.
INDIVIDUAL TASK
We were given an answer sheet and a booklet which had 3 scenarios in and we had 20 minutes to write up individually how we'd act in the scenario. I have written the scenarios below, please bare in mind they weren't written exactly like that, but that was the gist of the question!
There was no 1 on 1 interview which I was surprised about. Maybe this is because it's a Christmas Temp job? Who knows. Very easy interview.
Interview questions [3]
Question 1
You are working on the click and collect till when a customer approaches you and says she has recieved an email saying her order is ready to be collected, you check the stock room and you cannot find the order, how do you resolve this?
The sales team in the linen range approach you and they are not hitting their sales targets. You know the popular 'egyptian bed linen' has low availability at the moment. As a stock Replenishment assistant, how do you ensure the sales team hit their sales targets?
You are in the stock room when you come up with a more efficient way of doing things. You haven't told anyone yet about your idea. How do you go about doing this?
I applied through a staffing agency. I interviewed at John Lewis & Partners (Londres, Inglaterra) in Sep 2017
Interview
Contacted through specialist resource agency and interview was mixed face-to-face and conference call. Agenda ran through background and positioning of existing programme and project activity of which one project was highlighted were there was a skill shortage and hence the reason that the interview was taking place.
Interview questions [1]
Question 1
Competency based interview on project management skills but the style did not follow behavioural criterion based questions. So would not ask the questions "Give me an example when you did [X] and show how it might relate to [the business/subject area for the role.? Then followed by "What were the challenges you faced and how did you resolve them?" with final last question "Were you successful?"