IHG Hotels and Resorts interview questions

It touched on the skills that I brought to the table, with emphasis on customer service. The questions were phrased in such a way that you must answer them from a customer service standpoint

A 30 minute phone screen was scheduled. I had previously spent perhaps 30 minutes in conversation with a recruiter who knew the interviewer on a personal basis. 10 minutes were used skipping down my resume. 15 minutes were spent on describing how I would improve the performance of scrum teams. This was posed as an abstract question with no technical fill-in to support any conclusion. The interviewer let it be known at one point that developers were "spending his employers money." There was the implication that IHG was getting nothing for that. I attempted to gently suggest that many IT issues begin with managers, hoping to elicit the management context in which developers were performing at what was described as 25% of expected output. My interviewer appeared to be Type A in panic mode. In the last 5 minutes I obtained enough information through a question that indicated to me where performance issues for developers flowed from. A sad situation like so many other IT related stories in America. Just sad.