HSBC Customer Service Advisor interview questions

How you can contribute to the reputation and growth of HSBC.

Graded: Tell me about a situation when you went extra mile for a customer. Tell me about a time when you followed policies and procedures. And what would happen if you didn’t follow them? Tell me about a time when have you built up a relationship with customers/ stakeholders/ colleagues quickly and effectively. Tell me about a time when you have multi-tasked and how did you manage your time. Ungraded: What strategies and coping mechanism do you use when you are having a difficult day at work or in your personal life?