Submit online application and passed online simulation, similar to what role would entail. Had a telephone interview, then in person interview at the building. Interview was okay but started late and felt rushed. Completed online based interview. Lengthy process for minimum salary, and long hours. Took 14 days to hear back. Not worth the hassle
I was invited to do an online assessment that was about answering a fake call from a customer and helping them through a banking problem they were having, then a screening call, finally an in-person interview
I applied online. I interviewed at HSBC (Swansea, Gales) in Jun 2022
Interview
Application and cv, short phone interview with some competency based questions, face to face interview with more competency questions including a test call (practice customer call scenario via headset with basic computer navigation)
Interview questions [1]
Question 1
Name a time when you've dealt with a difficult customer