Glassdoor users rated their interview experience at Goodwill as 100% positive with a difficulty rating score of 3 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Project Manager and rated their interviews as the hardest, whereas interviews for Project Manager and roles were rated as the easiest.
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I applied online. The process took 2 weeks. I interviewed at Goodwill (Chicago, IL) in Jun 2015
Interview
Applied online through their website for Assistant Manager. Received a call the next day. Recruiter explained that I would be a better fit for a lower position of Retail Supervisor and asked if I was still interested. We set up a phone interview for the following Monday. Phone interview was very laid back and included a few questions about my career goals, experience, and my education. When I was called, the interviewer started the process by asking if I had any questions about the position or the company (very important to ask them questions to show your interest and research). Then I was asked a few simple behavioral questions such as "Name a time you had to motivate a team?" and "Name a time you were under great pressure and how did you handle the situation?" At the conclusion of the phone interview I was asked to complete an online assessment, which I think was bad as it was timed and I didn't fully have the time to complete it. Received a call from a local store manager 3 days later and scheduled an in-person interview for the following Monday. The interview was with store manager and regional manager and was very difficult in terms of the questions asked. There were a lot of behavioral questions (probably about 15-20) with many follow up questions depending on how I answered. The interviewers seemed very interested in the interview and seemed to follow up a lot on the questions and somewhat help me answer the questions better. Was offered a job at the conclusion of the interview. Everyone that I talked to for this interview was very helpful and wanted me to succeed, which is something you don't see a lot.
Interview questions [1]
Question 1
Why goodwill?
Tell me about yourself.
What do you know about goodwill?
What is your greatest achievement?
Name a time you were under great pressure and how did you deal with it.
Name a time you had to consult others on the outcome.
Name a time you knew the outcome but consulted with others about it.
Name a time you gave up a commitment to satisfy another commitment.
Name a time you motivated employees and what was the result.
How do you prioritize tasks?
What do you think is your strength?
What do you think you need to improve on?
I applied in-person. The process took 1 week. I interviewed at Goodwill (Los Angeles, CA) in Jun 2015
Interview
The job is basically a glorified receptionist at a work source center. I sat with the manager in a conference room and she asked me typical job interview questions. She was polite but made it clear what she was looking for in a candidate. She even did part of the interview in Spanish because being bilingual was one of the requirements.
It was a relatively smooth and pleasant interview and I left pretty confident.
I applied online. The process took 2 weeks. I interviewed at Goodwill (Colorado Springs, CO) in Apr 2015
Interview
Group interview. Very basic. They took turns asking questions. You sit at the head of the table and they stare at you. They are not honest about the position during the interview process.