I applied through a recruiter. The process took 3 weeks. I interviewed at Apple (Portland, OR) in Jun 2015
Interview
Recruiter contacted me by email, filled out application online, they called me to schedule phone interview. They only asked a few questions like what do you like about Apple product, what's your favorite movie and why do you like that movie, what's your previous job accomplishment. I don't know how can they judge us by those questions.
I applied through college or university. The process took 4 weeks. I interviewed at Apple in Dec 2014
Interview
The hiring and interview process was very straightforward and relaxed. During the process, they basically want to see how well you can navigate through Apple products and their different devices, as well as how personable you are so that they can get a sense of how you will handle different situations with different clients.
I applied online. I interviewed at Apple (Clarksburg, WV) in Jun 2015
Interview
Prescreen, two Skype interviews. They want to get a feel for how you interact and connect with people, being that they do not offer a script like some call centers require they want to make sure you have the ability to put a customer at ease, assist them and truly care about their customers and getting a resolution for them