Speak with 2 managers about best worse moment in customer service. Give a a moment where you had a difficult customer and how did you handle it? They also allow you to do a sit along to see what an average day is.
Interview questions [1]
Question 1
Name a difficult customer and how did you handle it?
I applied online. The process took 2 weeks. I interviewed at Allstate (Northbrook, IL) in Jan 2013
Interview
The HR process took a long time but once interviews were scheduled it was not too long. I did interview with 5 people. The interviewers were well prepared and were professional.
I applied through a staffing agency. The process took 2 weeks. I interviewed at Allstate (Phoenix, AZ)
Interview
Very easy One interview on the phone the other in person. The agent was the owner so it was a very easy and quick decision to make. The ask me about if I was willing to get insurance licenseswhich is required for the job.