Allstate interview questions

I applied online and did an automated phone interview with some basic questions. I then got a call from HR to have a face to face interview. When I showed up, there were three managers who asked me alot of question on how to handle customer service matters. After that set of questions, I went and listened in a call or two with a current employee. I did that for about 20-30 minutes and then had a second round of interviews with three more managers. I had some basic questions on how to handle customers and just general questions about my background. The managers were very friendly and made me feel very comfortable during the entire process.

I applied online then was contacted via phone for a phone screening about a month later. Then I was invited to come in for 1st round interviews and then 2nd round about two weeks later. I meet with a total of four member on the HR team.