The process took 2 weeks. I interviewed at Allstate (Fort Lauderdale, FL) in May 2010
Interview
I applied online and recieved a call from an Allstate Recruiter about 1 and 1/2 weeks later. I was asked to schedule a phone interview. Upon passing phone interview, I was aksed to complete skill/IQ/personality assessment online. Once passing assessment, I was asked to send an email to a recruiter informing them that my assessment was complete. Then I was asked to email a range of dates that I would be available to interview. I was then called to schedule the interview. The interview consisted of a 2:1 panel and I was aksed 2 questions similar to the behavioral questions of the phone interview. Then they just talked to me about what the position entailed. I was called about 5 days later with an offer.
Interview questions [2]
Question 1
Tell me about a time when a customer didnt feel you were helping them and how did you turn it around?
I applied online. The process took 1+ week. I interviewed at Allstate (South Barrington, IL) in Apr 2010
Interview
Telephone interview with outsourced HR dept. This was the only part of the interview process that I had to chase up as the interviewer failed to follow thru on what he said he was going to do. I then had a behavioural interview in-person with a manager. I was called back the following day for a 2nd behavioural interview with another manager and the following day I was interviewed in person by their manager. He advised me during the interview that I would be offered the job and should hear within 2 weeks with an official offer. I did and the rest is history.
Interview questions [2]
Question 1
Describe an occasion when you exceeded a customers expectations. Give a specific example.