Casual chat with air Canada representatives that does not require a lot of aviation industry’s knowledge. The interviewer also provide some scenarios to see your responses and your manner when facing difficult customers
Interview questions [1]
Question 1
Can you describe an experience that you actually did exceed and beyond?
I applied online. The process took 2 weeks. I interviewed at Air Canada (Saint John, NB) in Dec 2022
Interview
The interview process was on two levels. The first level was the normal interview. The second stage is a language test to check your proficiency with the English and French languages.
Interview questions [1]
Question 1
They asked me to describe myself in relation to the job and to describe how I would manage difficult customers.
I applied through a staffing agency. The process took 3 months. I interviewed at Air Canada (Toronto, ON) in Oct 2022
Interview
Process has 3 steps. Online chat, Phone Call, And video interview. Overall the interview process is easy but very time taken. You have to be very detailed about customer service experience.