Air Canada Customer Service Representative (CSR) interview questions

1) First round is a phone interview where they ask you about your experience, why you chose to apply, and some specific examples from work history (dealing with difficult customer, a time you failed). They also give a situational question. 2) Secong round is a language test by phone (it is a quick ten minute conversation not related to your experience). The in person interview is with a manager from customer service and an HR representative. This is very similar to the phone interview. They ask about your work history and give you situational problems.

phone interview follow by video interview. After the called me for a face to face interview, There is also a linguistic test. They sent me an email for the test time,Test is simple question in English and french