I applied online. The process took 3 weeks. I interviewed at Air Canada (Orlando, FL) in Nov 2018
Interview
Very simple experience. Started with a phone interview then was invited to in come interview in person. Questions were pretty basic customer service questions. I ended up taking a different job because the drive was a little far for myself.
Interview questions [1]
Question 1
Explain a time when a customer was upset and how you handled the situation.
I applied online. The process took 1 week. I interviewed at Air Canada (Toronto, ON) in May 2016
Interview
-basic questions about previous employment
-case scenarios relating to the customer service rep. agent position (Difficult situation, strengths/weaknesses)
-hiring process took longer due to multiple interviews (language tests, in person interview, over the phone)
-training was long as well
Interview questions [1]
Question 1
Passengers came to your check-in counter with an overweight carry on bag, what would you tell them and why?
I applied online. The process took 1 day. I interviewed at Air Canada (Toronto, ON) in Aug 2018
Interview
Online video interview; could finish at your own personalized time & clear as to how much time you had left - just make sure to prepare for it before hand
Interview questions [1]
Question 1
Why do you want to work for AC; what does teamwork mean to you; how do you handle a difficult customer