I applied online. I interviewed at Agoda (Kuala Lumpur) in Dec 2017
Interview
I interviewed for the Cantonese team and the interview was easy and just small talks between me and the interviewer. At first you may asked to demonstrate on how to answer a call. It’s okay if you do not know how, just imagine when you are calling a credit card centre and stuffs. You’ll get a month training if you are hired.
Interview questions [1]
Question 1
Basically it’s all general questions. You just got to explain yourself and your answers .
The process took 1 day. I interviewed at Agoda (Kuala Lumpur) in Dec 2018
Interview
Phone interview by recruiter.
Prepare brief infomation bout yourself as the recruiter might call you in an hour or less after receiving the application. Usually this is to assess how do you sound over the phone, especially your English.
Phase 1 & 2, Written & Typing
Prepare yourself with accomodation common issues.
Minimum typing speed: 35 wpm
Will only move to Phase 3 (Face to Face) interview after passing Phase 1 & 2.
I applied online. The process took 2 days. I interviewed at Agoda in Dec 2018
Interview
Applied job through Jobstreet, received call the next day. Went through phone interview by the HR, by introducing yourself, work experienced, expected salary and etc. Then arranged for a face to face interview session. Before the interview, would need to go through few assessments, which consist of typing test and email writing test. For typing test, only 1 min was allocated to type with mim WPM and accuracy. Email writing test, you'll be given a scenario of customer's complaint in a piece of paper, you need to write an email to customer according to that particular complaints. My advise is to practice, how to reply an email appropriately relating to customer's complaints. If the email writing wasn't related to the scenario, you'll not be eligible for the face to face interview.
Interview questions [1]
Question 1
There will be role play, where the interviewer would act like a customer and you as an agent to deal with angry customer and fix their issue.