Agoda interview questions

I received a phone call and had a brief interview with the recruiter and I was called for a face-to-face interview and was told that there were going to be two assessments. The first test is an essay test where you are needed to write a reply in an email form to the customer. If you passed the first test, then you will be moved on to the next stage which is speed typing test and interview. You will also be asked to do roleplay and act as an agent while the interviewer will act as a fussy customer. This will involve your critical thinking and how you approach the customer.