eBay reviews

3.9

73% would recommend to a friend

(5,652 total reviews)
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Jamie Iannone

78% approve of CEO

64% positive business outlook

eBay has an employee rating of 3.9 out of 5 stars, based on 5,652 company reviews on Glassdoor which indicates that most employees have a good working experience there. The eBay employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
4.0
Nov 11, 2008
Recommend
CEO approval
Business Outlook

Pros

The people are nice..San Jose is a good city and the work is good. The company has a huge global presence and the website exists in many different countries in several different languages. Also, with the acquisition of Skype and PayPal, there is a lot more work that can be done to improve the current condition at eBay.

Cons

the company is on the decline and the stock prices are plunging. Some of the policies adopted by the company are not going down well with the users and thus the user base of eBay is falling.

2.0
Oct 15, 2008
Recommend
CEO approval
Business Outlook

Pros

I work in customer support, which for any internet-based company is basically an armpit that that head office wish they could get rid of. At eBay, that sentiment is even worse simply because from day one, they have tried to avoid putting customer support in place. Pierre's vision was "members helping other members" AKA "figure it out yourself, morons." And don't forget that eBay's first customer service representative was Uncle Griff, who toiled on the boards for free until they offered him a job (although I wish I had done the same since he's a multi-millionaire now). ANYWAY, customer support at eBay is (or was until recently) maybe the easiest job you can do in your pajamas.

Cons

There are few opportunities for advancement, plus the layoffs lopped off the recent promotions so I'm glad I didn't get that promotion. Speaking of layoffs: thought this round was bad? JD has basically pulled the plug on the business and we get to watch from the sidelines while it circles the drain! My prediction is that customer support will move to a 100%-outsourced model in 2009 which means another 6000 or so pink slips. Think getting an answer from eBay was tough now? Wait until that answer has to come from the lowest bidder! They can barely tie their own shoes.

4.0
Oct 15, 2008

Great people, too much management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Ebay has a great base of people, that are running the business. It has a very international and vibrant atmosphare with a lot of interaction between people, function, countries, etc. Through its global presence it gives a lot of oportunities to travel and talk to/meet with people from other countries. People have a vast knowledge of e-commerce and the online industry.

Cons

Management did not show a consistent strategy over the past years. It has been changed every year, most new initiatives or acquisitions have not at all be successful. It is sometimes hard to get information/knowledge about certain things/Projects. In general it feels a little over-managed.

Viewing 5473 - 5475 of 5,652 Reviews

Glassdoor has 6,985 eBay reviews submitted anonymously by eBay employees. Read employee reviews and ratings on Glassdoor to decide if eBay is right for you.