The 'Big Brother" monitoring (eQuality) is disconcerting, as well as having to account for every minute of your day by punching into a task. ("Let's see how long this person was in the bathroom for")
Over the past year, morale has dropped severely, and it is not simply due to the economy. Sellers are not happy. Buyers are not happy. Employees are not happy. Why? Primarily because none of the above are being listened to by eBay Executives.
Huge decisions (such as the removal of Helpline, outsourcing of entire departments) are made with no imput from the people on the front lines. Workflows are changed every few weeks. Senior Management cannot seem to make up their minds. Good people are then shuffled into positions that they never wanted to do, and many have ended up leaving.
Employees work hard at eBay. They deserved to recognized and compensated for their work and have opportunities for career growth. If given at all, eBay raises are low by industry standards to begin with (1.5 - 2% is common) and you cannot retain good people this way. I have a number of co-workers who did brilliant work and then received a 2% raise - this was before the economy tanked.
The leadership is lacking at the very top. If it didn't affect so many people, the constant changes would almost be amusing. An example: windorphins. We no longer push 'windorphins' - we push Amazon-like sales.
