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      eBay

      Engaged Employer

      eBay reviews

      3.9

      73% would recommend to a friend

      (5,661 total reviews)
      avatar

      Jamie Iannone

      79% approve of CEO

      64% positive business outlook

      Ratings by demographic groups

      eBay has an employee rating of 3.9 out of 5 stars, based on 5,661 company reviews on Glassdoor which indicates that most employees have a good working experience there. The eBay employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      6K reviews
      2.0
      Oct 6, 2008

      Invest in real customer support, not high paid executives

      Customer support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Adequate pay and decent benefits.

      Cons

      Weak management, high job stress (customer support), front-line staff are often surprised or poorly prepared for major changes that upset buyers/sellers, lack of respect for front-line workers (becoming a typical call centre), little discussion of career advancement (dead-end job).

      1.0
      Oct 4, 2008

      Focus on you customers and not change too quickly

      Architect
      Recommend
      CEO approval
      Business Outlook

      Pros

      eBay has great benefits. It is second only to Google for perks. Measured pace for work.

      Cons

      Executive staff is making so many changes that it is hard to understand and also worse to hear the customers complaining. No direction. People leaving at a fast clip. Not sure if this is a way for upper managermet to reduce headcount but it sure feels that way.

      3.0
      Sep 22, 2008

      Lost Opportunities

      Business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Career Advancement - Technological Knowledge. A full-bore ahead mentality can lead to a fantastic learning curve (but has its siginifant downside - see below). Once on this path, ones career opportunities begin to flourish as your knowledge of business and techology (in this forum) begins grow.

      Cons

      Long hours & lack of communication from the top down. A "full-bore ahead" or "dive in head first" philosphy to change, without (in my humble opinion) taking into consideration the "law of unintended consequences" first. Making changes that significantly impact the eBay selling community, and asking middle-level Customer Service management to deal with the fallout.

      Viewing 355 - 357 of 5,661 Reviews
      Related searches: eBay jobs | eBay salaries | eBay benefits | eBay interviews | eBay conversations
      ReviewseBay reviews

      Glassdoor has 6,997 eBay reviews submitted anonymously by eBay employees. Read employee reviews and ratings on Glassdoor to decide if eBay is right for you.