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      ZoomInfo

      Engaged Employer

      ZoomInfo reviews

      3.8

      73% would recommend to a friend

      (2,191 total reviews)
      avatar

      Henry Schuck

      77% approve of CEO

      64% positive business outlook

      Ratings by demographic groups

      ZoomInfo has an employee rating of 3.8 out of 5 stars, based on 2,191 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ZoomInfo employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      2K reviews
      1.0
      Mar 11, 2014

      This is what a company looks like with an engineer as the CEO

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Good unlimited PTO policy -On-site cafe on 1st floor so no need to leave building on busy days -Smart engineers & good product

      Cons

      -CEO is an absentee officer. He lives in Israel and is only on-site periodically throughout the year. When he is there, spends all of his time on engineering with little to no focus on sales and marketing. Interested in creating product with no concept of selling and marketing it. -Direction of executive staff is constantly changing. One month, they'll prioritize one project, and then quickly lose interest regardless of the time its employees invested in said project. -Sales Manager is a good dude overall, but stretched too thin to be of value to people that need his help the most -Little to no help from marketing, in finding and distributing leads from web-site visits, trial periods etc. Not marketing's fault, no set system in place for them to do jobs properly. Director of Marketing also lives in Israel, and while very smart, has no prior marketing experience. -Sales team is expected to prospect and close 90-100% of all new business. Due to lack of recurring revenue on new business (for most account executives), there is a real danger of quick burnout due to the constant need to prospect. -No territories or specific verticals to own and concentrate on.

      5.0
      Mar 1, 2014

      Very positive work environment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Management cares about the employees. Senior management listens to all the staff. It does not feel much like corporate America.

      Cons

      The benefit package is not very good, but this is a small company. Company should consider a 401 k program.

      1.0
      May 13, 2026

      Chaotic leadership, poor culture, and constant pressure with little real operational support

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good basic pay and OTE "potential"

      Cons

      The management and leadership culture was by far the worst aspect of working at the company. Communication around performance, expectations, and job security was consistently unclear and often contradictory, creating a high-pressure environment where employees rarely knew where they actually stood. There was also a culture of publicly calling out employees during team meetings, which created an atmosphere of embarrassment rather than constructive coaching or support. Instead of developing people, management often relied on pressure, public criticism, and constantly shifting expectations. Leadership appeared heavily focused on growth metrics and optics while fundamental operational problems were ignored. Renewal performance across the business was extremely poor, customer concerns around product quality and data accuracy were common, and internal teams were frequently misaligned. The customer success function was particularly disappointing, with little meaningful strategic support provided on many accounts for extended periods. SDR contribution was minimal, and in several situations poor internal management and decision-making actively made commercial progression harder rather than helping close or retain business. There are talented individuals within the company, but overall the business felt poorly managed, reactive, and increasingly unstable amid continuous restructuring and layoffs. The reality internally was completely different from how the company presents itself externally and during recruitment.

      avatar
      ZoomInfo Response
      1mo
      Thank you for taking the time to share such detailed feedback. While it’s difficult to read parts of your experience, we appreciate hearing perspectives like this because they help us identify where we need to improve. There’s no question that the past few years have brought significant change across our business and our industry. As we’ve evolved, there have been moments where teams experienced organizational shifts, changing priorities, and increased pressure, and we recognize that not every employee experienced those changes in a positive or consistent way. We take concerns around management quality, communication, and employee experience seriously. Creating an environment where people feel supported, respected, and clear on expectations is important to us, and feedback like yours reinforces the need for leaders at every level to communicate transparently and coach constructively. We also recognize the importance of strong cross-functional alignment and delivering meaningful outcomes for customers. Investments in product quality, customer experience, operational rigor, and leadership development continue to be major areas of focus for our company as we build for long-term success. At the same time, we remain incredibly optimistic about our future. We have talented teams across the organization who care deeply about our customers and our mission, and we know that continuing to listen, adapt, and improve is critical to becoming the kind of company people are proud to build their careers with. We appreciate your contributions during your time here and wish you the best moving forward. – Stephen Antuna, SVP of Account Management
      Viewing 385 - 387 of 2,191 Reviews
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      ReviewsZoomInfo reviews

      Glassdoor has 2,239 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.