Zara reviews

3.3

51% would recommend to a friend

(9,539 total reviews)
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Mr. Óscar García Maceiras

62% approve of CEO

47% positive business outlook

Zara has an employee rating of 3.3 out of 5 stars, based on 9,539 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zara employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

10K reviews
1.0
Oct 18, 2018

Sales Assistant

Recommend
CEO approval
Business Outlook

Pros

Good hours most of the time. Good employees, all the other people that I worked with had great attitudes and were very keen to help.

Cons

Horrible first experience in retail. The managers were demanding and rude and not very forgiving. They thought they were the top of the chain and could get away with being condescending and nasty. The most important thing was hitting targets and making sure we're polite to customers. But they instilled a culture in the flagship sydney store where everything is panicked and every worker doesnt have a time to sip water... I felt like i couldnt breathe and when i had a question, everyone would roll their eyes or be too scared to stop and help me in fear of management. They seriously need to sit down and fire all their managers and start a new culture. Its a disgrace to have such beautiful clothes dispayed in a store that is toxic and suffocating. i could tell even customers could sense the coldness.

3.0
Aug 17, 2018

Asst Manager

Recommend
CEO approval
Business Outlook

Pros

Good uniform allowance. Great product knowledge. Fast paced experience.

Cons

Employee’s happiness neglected. (It seems like HR does not act on anything unless there is a complaint even when they know what is going on) No concrete signs on appreciation. (Makes you feel replaceable) No salary raise if you were promoted within a year’s time. (Even if you are performing better than expected) Bonus not guaranteed. No clear career development plan. (Always saying ‘we have a plan’ but won’t share and work it out with you) Lack of empathy

3.0
Jul 2, 2018
Recommend
CEO approval
Business Outlook

Pros

- always chance for growth - pay is pretty competitive if you are working in the city - employee discount went from 15-25% - constant change of uniform (free clothing, for non management) -flexible hours

Cons

- favoritism for growth in management (Albanians tend to stick to promoting their own kind) - clothes are so beautiful, your paycheck ends up going back to the company -underappreciated workers

Viewing 181 - 183 of 9,539 Reviews

Glassdoor has 15,278 Zara reviews submitted anonymously by Zara employees. Read employee reviews and ratings on Glassdoor to decide if Zara is right for you.