Pros
- Most of the colleagues were very nice to work with. - "Staff discount of 15%" (which, by the way, I actually never received. And is also less than VAT...) - The occasional, nice manager who will thank you for your work. - Commission depending on your overtime and if the store's targets are hit.
Cons
- Too much overtime. Was told during training that they understand you have lives outside of work, but no, they don't. Overtime is mandatory and they are not understanding when you try to change shifts or have other commitments. - The requirement of having to be 10 minutes for every shift and not being paid for the extra 10 minutes. If you are late to the meeting, you get told off, but if managers are late, it's fine. - It's fine for sales assistants to chat with each other, but as soon as a cashier finishes the queue and tries to talk to another cashier, we are told off by the manager for standing around doing nothing, and not helping with the rest of the team. - If the manager above you doesn't like you, then you are out of luck. Anything you do is not good enough. You can be extremely friendly and polite to customers, and customers will be nice back, yet the manager will still have a go at you for having terrible customer service. - If you do well, and put in a lot of effort, it is not recognised. There is no encouragement or motivation. If you do something wrong, there is only criticism. - The pay is not that great for what is expected of you. There's commission, but then things such as the Zara shopping bags are bought for... using your commission. - You are contracted to work in a specific department, but sometimes they shift you to other departments when there's not enough staff. Worked in another department and a manager grabbed me by the arm and dragged me backwards with force to a coat that I had used the wrong hanger for to hang up. Very unprofessional.
