Zara reviews

3.3

52% would recommend to a friend

(9,514 total reviews)
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Mr. Óscar García Maceiras

63% approve of CEO

49% positive business outlook

Zara has an employee rating of 3.3 out of 5 stars, based on 9,514 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zara employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

10K reviews
1.0
Jul 12, 2015

Miserable Life

Recommend
CEO approval
Business Outlook

Pros

- Have made a lot of close friends - 25% discount (full timers only) - 3 breaks a day

Cons

- Managment is unorganised and rude to staff, they have their favourites and these are the people that get to move up in the company, so if your not in with the management team forget about moving up with your role. -Rosters are always late and rarely given to you in advance usually the day before the month will start. -Shifts constant changing with hardly any notice so if you have plans you have to totally disregard them. -Have to be at work ten minutes before each shift to have a pointless briefing in which they repeat the same things over and over (and you are not paid for that 10 minutes) and will have serioua consequences if you are even 30 seconds late, like being at school. -Goals set by management are always impossible in the time frame given which automatically makes you have a negative outlook at the task at hand -Co-workers will through you under the bus to get in managements good books, constant telling on other co-workers and getting them in trouble , childish and annoying -Casuals rarely get hours and have their shifts cancelled at last minute, they get NO discount whatsoever and it's frowned upon to borrow a full timers discount card -Bag checks every night before we leave which can take another 10 minutes as have to wait for manger to come and check before they unlock the door -Never change up what you do in the day which becomes very tedious, if you've shown you work well in the fitting rooms then most likely you will be in the fitting room every single day, same with folding clothes if you've shown you are good most likely you will be closing every day. -Never get appreciated or noticed if you do a good job, only get noticed when you've done something wrong -very picky with annual leave, rarely gets approved , and have to quit if you want to take more than 2 weeks off -Full timers only given 2 uniforms which is ridiculous, and the fact we have to wash them every night means they are tatty and faded , just looks old and horrible, not presentable -Constant reminder on wearing to much makeup or inappropriate hair/nails. Also they tell some people to cover up peircings/tattoos but will allow others to have theirs on display -Folding standards are ridiculous, everything has to be folded perfect and if it's not it will have to be redone , even tho customers just ruin the pile anyway -all breaks are monitored so if your 1 minute late you will have to make it up or have a really good explanation as to why -Cashiers will call manager to front desk to approve a return and the manager will be no where to see , often there just out the back doing nothing regardless of the cashier calling their name several times which makes the customer annoyed as their having to wait longer than they already have -never have enough cashiers so there is always lines (and angry customers) -managers / leaders never help out with the tidying of the floor , usually just stand there and delicate or yell orders and walk around looking busy -prepare to have no social life whatsoever , hours are super long for full timers and very draining (I was once a fun person, now all I do is sleep)

1.0
Nov 28, 2020

Overworked and Under-appreciated

Recommend
CEO approval
Business Outlook

Pros

The coworkers were lovely people

Cons

Everyone in upper management and head office are completely up themselves. HR will get angry at you for being 30 seconds late even though we start 10 minutes before our scheduled shift time. They treat you like crap, won't roster on more people despite the huge number of customers. No regard for people's feelings and constantly having to re-hire people because they can't be nice to their hardest working employees. The person from HR goes on regular power trips to assert dominance because she's terrible. She constantly hovers around waiting for the moment you make a mistake to call you out and embarrass you. Having an "environmentally friendly" image is all for show. So much plastic is used in all the packaging for clothes but is discarded in the stockroom before arriving on the shop floor. Returns process and procedures are overly complicated and requires you to call a manager for approval but managers take forever to come (because they're understaffed also and have a million things on their plate.) Overall a horrible environment to work in and has caused my anxiety to reach new levels. My mental and physical health were both suffering and nobody higher ups ever give words on encouragement. Just sales sales sales Bottom line, work here if you enjoy being treated like a number and enjoy being belittled every day of the week.

1.0
Feb 15, 2017
Recommend
CEO approval
Business Outlook

Pros

- I worked in London and things move pretty fast. You don't have to wait years to become a manager. - The team is super nice and we feel each other's pain. - The commission does help. - 25% discount, especially good during sales.

Cons

Where to start? Be prepared for serious hard work. At Zara it's all about putting the product out in the shop floor, costumer service is not a priority AT ALL! - Managers shouting on the radio all the time, asking you to do the impossible. Always pushing you and pushing you until you can't take it anymore. - "Running" is the most common word in Zara stores, product must be available for customers to grab it and you have to run hundreds of items at the same time. Sometimes during your entire shift. Good luck if your in a big store where the shop floor area is huge, you'll end up doing a marathon by the end of the day. - 20min break. So... nothing. I'd have to run if I wanted to eat and do something else. - Managers change the rota from one day to the other without even letting you know. A college was off on Monday and Tuesday, they changed the rota and she had to work on Tuesday and they didn't let her know. She didn't show up on Tuesday (had no way of knowing) and managers told her off. - If you work 7 hours, they only give you 20min break and not a full lunch hour. - overtime, overtime, overtime. Closing take hours and you never leave on time. Every closing. You get paid but you end up working until late. - Blame culture like I've never seen before. The store manager blames the department manager/floor managers, who blames the sales assistants. You're fine, as long as you have someone else to blame. - You get a funny look from managers if you put too much effort on costumer service. - No respect for personal life. - Salary is quite low. - Hard to communicate with colleagues that barely speak English, as in not knowing what "hat" means. - I'd go crazy if I didn't leave the company. Not good for your health, mental and physical. ******* I understand that this does not apply to every Zara store, but I do know it happened in mine on a daily basis.

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