Western Union reviews

3.3

54% would recommend to a friend

(2,926 total reviews)
avatar

Devin McGranahan

46% approve of CEO

46% positive business outlook

Western Union has an employee rating of 3.3 out of 5 stars, based on 2,926 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Dec 1, 2021
Recommend
CEO approval
Business Outlook

Pros

CEO was fired. MOst of his staff will very likely be fired soon once the new CEO sees how incompetent they are. Benefits are pretty good, but not worth being at a dying company.

Cons

There are many nervous executives in Denver and around the world as the Board of Directors finally came to their senses and replaced the CEO. He and his cronies have singlehandedly taken this company into the gutter while making himself and his buddies millions while treating the people like commodities. I'm part of WUBS and am being sold off, thank goodness. They took credit for a MasterCard deal that Western Union had nothing to do with. They are selling the future of the company. After the sale is complete, you will see the new CEO get rid of 25% of executives. All EVPs will be gone along with the leadership. That's how bad they are. Look at the stock price. Look at it. This company grows by increasing dividends. They have nothing to offer and were asleep at the wheel while fintechs ate their lunch. Sure, Transferwise is tiny compared to WU, but give them time. They'll take over. So sad to see what could have been a tremendous company go down the drain.

avatar
Western Union Response
4y
Thank you for sharing your thoughts. It's good to hear that our Benefits are appreciated, as we focus on supporting our employees' needs worldwide. However, we are disappointed to read through your cons. We are excited by the energy and vision coming from our new CEO. As we enter the next chapter of our proud 171-year history, we are confident that our leadership will build upon our strong foundations to expand our impact, increase our reach, and accelerate our pace. That said, hearing from all levels of the organization is important, and we will share your feedback with relevant teams to help improve the employee experience. We wish you the best for a successful onward career.
1.0
Aug 29, 2014

Forgetful

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Salary is one of the best in the analytics industry

Cons

The Management and the HR appeared totally disinterested in how the Center is run. The attitude of the Center head towards his staff is downright disrespectful. Many are witnesses to and victims of rude comments of this particularly cocky boss. Being a franchisee business model, its very thin on its employee base. This fact is a lot more pronounced in this office. With just a handful of people, all (for all practical purposes) of them reporting into a single general (way apt than manager as a word), this boss has no one to question him for his attitude - his managers are based out of the US and the India HR works out of Mumbai. If you are harassed and feel depressed, you would have no one to reach out to. This comment might be very specific to a particular individual and one may choose to ignore this rant. But for a center with just 13-15 employees, its very important to understand the attitude of this one person. If you don't happen to like him (which I am sure no reasonable person would) you would have no where else to go but quit. The first half of 2014 has seen 30% of its staff quit precisely for this reason. The organization now appears to be struggling to back-fill. Hopefully, this comment seals-off their chances completely.

Viewing 22 - 24 of 2,926 Reviews

Glassdoor has 3,782 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.