Western Union reviews

3.3

54% would recommend to a friend

(2,926 total reviews)
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Devin McGranahan

46% approve of CEO

46% positive business outlook

Western Union has an employee rating of 3.3 out of 5 stars, based on 2,926 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Mar 27, 2026

Misleading Job

Recommend
CEO approval
Business Outlook

Pros

Nice to talk to clients and help with wire transfers

Cons

Terrible accommodation for employees, constant phone calls off the clock, lack of improvement within a company if you aren’t given every single time of your attention, expect high performance from a low hourly wage (mcdonalds pays more than this job)

1.0
Mar 26, 2026

Outdated, slow, and totally uninspiring

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Literally having a salary in the end of the month.

Cons

Totally uninspiring. The tech and processes feel like they're stuck in the 1900s, outdated systems, extremely slow decision-making, and zero innovation. There are people in leadership who've been there 10 or 20 years, and it shows. Nothing changes because they don't want it to. Leadership feels out of touch and has no sense of how fast the world moves now. There's literally nothing to get excited about or grow into.

2.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Ability to work in a multicultural environment. Subsidized lunches that are pretty decent. Interesting work.

Cons

Total comp is not competitive because of changes to bonuses (much smaller and shifted more to RSUs that will depreciate). The company has eroded benefits and perks as much as possible, but I'm sure they will find more ways. There is not much room for career advancement and your pay quickly becomes uncompetitive. Leadership values corporate speak without results more than competency. Things take too long to release to customers. There are too many priorities for the workforce so it leads to delays, burnout, and turnover. Employee evaluations are really just a popularity contest. The company cannot sustain its dividend payments for more than a couple years and needs to be acquired or go private to have a chance of survival. For now, there is a lot of restructuring, layoffs, toxic competitiveness, turf wars, and a focus on things that have nothing to do with improving revenue. Every time I come back from a few days office, there is an important departure or layoff.

Viewing 40 - 42 of 2,926 Reviews

Glassdoor has 3,782 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.