Western Union reviews

3.3

54% would recommend to a friend

(2,926 total reviews)
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Devin McGranahan

46% approve of CEO

46% positive business outlook

Western Union has an employee rating of 3.3 out of 5 stars, based on 2,926 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

3K reviews
5.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Solid future w/ new products. New strategic leadership team. Global scope. Legacy brand. Exciting to be a part of a transformation.

Cons

I am really thrilled with my choice to join Western Union and have not observed any cons or at least not any that are not solvable.

1.0
Apr 1, 2026

Toxic culture driven by favoritism and lack of guidance

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

• Salary • Experience working with other coworkers

Cons

• Career growth depended more on personal relationships with leadership than on performance or results • Advancement required being aligned with the boss’s inner circle rather than demonstrating capability or impact • Clear favoritism toward employees who engaged in “yes-man” behavior and internal politics • Lack of respect from leadership, including dismissive communication and disregard for individual contributions • Feedback was either absent or delivered in a non-constructive, inconsistent way • No clear guidance, expectations, or defined responsibilities • Constant ambiguity around priorities, deliverables, and ownership of work • Employees were expected to “figure things out” without proper direction or support • No structured career path or development plan despite taking on increasing responsibilities • Additional work and expectations were added without recognition, promotion, or compensation adjustments • Leadership failed to provide mentorship, coaching, or any real professional development • Growth opportunities were unclear and often inaccessible unless politically connected • Contributions were overlooked or attributed elsewhere, creating frustration and lack of motivation • High performers were not differentiated from low performers in any meaningful way • Environment discouraged speaking up or challenging decisions • Employees who raised concerns were sidelined or perceived as problematic • Increasing workload without proper staffing or support, leading to burnout • Lack of planning resulted in reactive work rather than strategic execution • Overall culture driven by politics, favoritism, and lack of accountability rather than merit and professionalism

3.0
Mar 28, 2026
Recommend
CEO approval
Business Outlook

Pros

hybrid work place. Great team

Cons

work environment is bad. office environment is bad

Viewing 37 - 39 of 2,926 Reviews

Glassdoor has 3,782 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.