Pros
HAD opportunity for career growth and development. I enjoyed the work I did and never thought i'd leave, loved my job, had great teammates, and we put in hard work. But that doesn't seem to have been taken into account when it came to layoffs. I did have some great managers who really helped me in my professional development and cared about me as a human, not just a number. But they usually went against the grain and that was why they were better. Diversity, equity, and inclusion efforts were great, once you're out of frontline and could actually take part. Work-life balance was also great for those in corporate roles
Cons
Everything is broken. Policies, systems, leadership. They are just like every other call center now. Everything that used to make them stand out and be a great place to work is gone. There was a specific employee engagement team that would do fun things for employees, but most of them were let go in the recent layoffs. You know that meme about companies thinking they could fix everything with free pizza? There's not even that now. There's been a corporate hiring freeze, so no upwards mobility.
