Wayfair reviews

3.1

39% would recommend to a friend

(6,859 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,859 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

7K reviews
2.0
Dec 4, 2018

B2B Account Manager

Recommend
CEO approval
Business Outlook

Pros

- WAS a fun place to work - Supportive atmosphere - Reasonably good pay for little to no experience - Good benefits

Cons

- Minimal opportunity for advancement - Mid-2018 they hired a bunch of external managers which degraded their once awesome culture - Upper management has been rolling out new initiatives that have changed the role from sales to call center

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Wayfair Response
7y
Thanks for sharing this feedback. As you mentioned, we take great pride in creating a supportive atmosphere for our employees. Additionally, creating new growth and development opportunities is also very important to us. We are sorry to hear that you feel this way about your experience thus far. We suggest you connect with HR to address the concerns you've raised here.
3.0
Nov 11, 2018

Senior Manager

Recommend
CEO approval
Business Outlook

Pros

Smart, driven people. Collaborative workspace.

Cons

Company focuses entirely on short term versus long term strategy. People are made to feel dispensable.

2.0
May 27, 2018
Recommend
CEO approval
Business Outlook

Pros

- Cool work place - Company parties are nice - Holds some value on a resume

Cons

I am going to remain as objective as possible.. - Manager changes are high and teams are often in limbo ex: I was once managed by someone who had 16 direct reports (they were not a senior level employee either). It becomes hard to receive feedback - Turnover is still a huge issue that has not been addressed--this is not fun for employees who "stick it out" ex: I have been at Wayfair 1.5 years and can think of 12 people who have left our team (not including internal transfers) - Since turnover is high it has created an information barrier between managers and lower level employees ex: Managers are not willing to invest time and mentor ship in new employees because many roles are seen as adding head count - Nothing is done to retain employees ex: I got a promotion at year one so this did not totally apply to me, but they care more about where someone went to school/worked previously vs. paying their employees who have been there 2+ years I am going to refrain from writing anymore because I have a lot of respect for some people at this organization. With that being said, I hope Wayfair starts focusing on retaining talent and also begins investigating departments where turnover is abnormally high. I would say get in, get your promotion, and get out.

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Wayfair Response
8y
Thanks for your feedback. While we are growing, we aim to create an environment where people feel that they are constantly learning and developing. We would love to hear from you and learn more about how we can best address your issues. We will be sure to take your feedback into consideration about how we can improve our processes.
Viewing 181 - 183 of 6,859 Reviews

Glassdoor has 7,880 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.