Wayfair reviews

3.1

39% would recommend to a friend

(6,857 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,857 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

7K reviews
1.0
Jan 13, 2022

Not a tech company

Recommend
CEO approval
Business Outlook

Pros

Work at a large scale It will give you a new outlook on life after having worked here. You will learn all about politics, inherent bias, bias of all kinds -- not because you were taught how to overcome it but because you will be entrenched in it.

Cons

- Work at large scale - Big, impersonal company -- you are a cog in the machine - Toxic workplace culture perpetuated by leadership (if you are a woman, don't even bother) - Red tape and bureaucracy for everything - Lies about being a "tech" company -- that is not the focus. It is a retail company, that is where the focus (read:money) is Wayfair is a company that got too big too fast. There are about 10x more people than are necessary, and that's because 5/10 people are on non-stop triage, 2/10 are useless, 2/10 are political schemers who undermine everything (and get promoted for it), while the 1 person out of 10 is actually trying their damnedest to do anything about it without screaming. But, according to the execs, everything is totally fine and awesome, and everyone can't wait to get back into the office together. Except for the execs, you know, who live in other states and never come to the office. Wayfair will sell you on being a "tech" company and aim to compete with the likes of Amazon or Netflix, but they have no idea how to actually run a tech company. The system is an absolute dumpster fire which leadership continues to poor gasoline on with their "initiatives" instead of allowing engineers to put the fires out and build anew. I do not recommend working here. Unless you're a charismatic white dude, in which case you should definitely apply.

1.0
Aug 6, 2020
Recommend
CEO approval
Business Outlook

Pros

They have good benefits as for health insurance but that's about it.

Cons

Working for wayfair is probably the worst job choice I ever made they treat their employees like trash and have unreal expectations of how you should perform on the job they also let other employees abuse and harrass you weather it's in person or through work chats on how you took care of a customer or if they feel you should have done something different with what you did for a customer but of course to managers and corporate they just see it as feedback and not employee harassment the managers there are also abusive to their employees. I've also on occasion have found my worked hours being adjusted to look as if I'm working less hours than 40 but when I've taken it up with management or our payroll team they just act confused on what I'm talking about and try to put it on me like I must have not clocked in or act like the system was having issues and there's nothing they can do to fix my hours since I don't have any proof even after I've sent them photos of my worked hours or paperwork showing things I've worked on in the time frame that they've claimed I'm not logged in or were claiming that the system wasn't clocking my hours. So trust me if your looking for a company that's honest has integrity and treats their employees right than wayfair is not the company for you.

2.0
Jun 11, 2020
Recommend
CEO approval
Business Outlook

Pros

On the plus side, you learn a lot very quickly (even as an entry level hire) because you’re compensating for the lack of skill of your bosses. There is also a somewhat social culture (depending on your team) and unlimited free beer & snacks

Cons

The incompetence of middle management is astounding. With the erroneous title of “senior managers“, 99% of them have almost zero management, technical, or communication skills (and no experience either, which makes the lack of skill unsurprising...also begs the question how & why they were hired). Beyond this, most of them have no clear mandate and the purpose of their jobs seems superfluous - almost all of the ones I observed detracted from their teams’ value & productivity, and they are the reason most analysts/senior analysts leave within ~1 year. Even the founders acknowledge that at any given time, 50% of their corporate workforce was hired within 1 year. Directors remain oblivious (aka willfully in denial - even when clear feedback is surfaced by groups of employees) of the senior managers’ incompetence, creating a viscous cycle of turnover and a toxic culture. Their emphasis on “ownership mindset” is a ploy to get junior employees to shoulder all of the work & accountability at a fraction of the pay, while the senior managers flail around with nothing to do, yelling at each other (cheers for toxic masculinity?), telling female employees to be more “likeable”, and forcing their direct reports to work through thanksgiving while they enjoy unlimited vacation days as a ‘senior employee’ (note-Wayfair provides no sick days, and only gives 6 out of the 13 public holidays off - thanksgiving is supposedly one of them). If they mention work life balance in the interview process, it’s a lie. Pretty much my entire interview was a scam, and when you join the company you realize the sketchiness extends beyond recruitment....

Viewing 163 - 165 of 6,857 Reviews

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