Wayfair reviews

3.1

39% would recommend to a friend

(6,856 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,856 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

7K reviews
3.0
Mar 6, 2019

Growing Pains

Recommend
CEO approval
Business Outlook

Pros

I worked with a lot of great people from teammates to business partners. What Wayfair did a very good job of is letting lower level individuals (L1s & L2s) run with projects. It allowed me to run entire recruiting projects without having to have a manager present in every meeting. Again, I want to reiterate how great my teammates were. It was the best part of going to work everyday. Everyone I interacted with was positive and goal oriented. It's a great opportunity to work with awesome people. On compensation, I received a raise to work at Wayfair so I was very happy. I know a ton of people who are unhappy about their compensation because they took a step back to join. That's not the best practice in my opinion. If you are interviewing at Wayfair, ask yourself if you're going to hold a grudge against the company if you take less money to work there. It's a hot topic of conversation that I think is pointless. Wayfair didn't make you sign the offer. If you aren't happy with the offer they presented, find another company that will pay you. Wayfair offers a lot of work and if you start on the wrong foot because you feel like you're underpaid, you're going to have a bad time.

Cons

Senior Management was the real issue for me during my tenure at Wayfair. Wayfair does this weird business thing, (a lot of companies partake in this, I don't know why) where they move Directors from other Business units and have them lead business functions they've never run before. The best example of this being Wayfair's CTO that previously was a Director of Merchandising before being promoted. This individual has no background in Software. For HR and TA, they follow the same practice. Two of the top senior leaders have no background in HR or TA. It's tough when you have new Directors at the top because not only are you trying to educate them on how TA works but your also faced with the bad hires they've made. In 2018 at Wayfair, I had four managers, each for three month stints. Due to the fact that I worked in so much ambiguity, it was hard for me to get feedback and grow as an individual. I made many mistakes because I had to operate on an island. Unfortunately, Sr. Management was not sympathetic to my struggle which ultimately cemented my decision to leave Wayfair. It's a metric driven organization so if you don't have the positive hire numbers that they're looking for, you will be replaced. There's no room for a mitigating factors. Do I think Wayfair TA will be better for 2019 and beyond? I'm not sure and that's why I left. During my last week, there was an email out from the VP of HR asking the entire company if there were Sr. Managers from other business units that wanted to move over to TA. A sign of the times? Probably. I fear more of the same is in-store.

1.0
Mar 4, 2019
Recommend
CEO approval
Business Outlook

Pros

We have the best agents!

Cons

I've had to fire some of those amazing agents for very small infractions because of crappy policy. I was asked to write a good review and so were the other managers after one of our peers was fired and wrote a review. Can't have the company looking bad. But that person was correct in everything they said. We are overworked. I cant have a life outside of work. The level 3 management are a clique and you find yourself in or out and god help those on the out. Management should have been told about ongoing lawsuits against our company as well. We have a right to know.

2.0
Jul 19, 2018

Sr. Manager POV

Recommend
CEO approval
Business Outlook

Pros

Large company with ample resources, undergoing fast staff expansion. Solid executive leadership and solid board of directors. I've appreciated the transparency from the exec team, but you'll rarely hear from the massive VP layer.

Cons

Company is expanding so fast that the middle management tier are often folks with no people management experience. Training for people managers has been limited which is leading to suppressed employee engagement and poor company culture. Physical office space in Boston location is brutal. Conference rooms are rarely available, the open collaboration spaces create a really distracting atmosphere for anyone whose desk is closeby and it seems like there are endless "standup" meetings which contribute to the loud and distracting work atmosphere.

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Wayfair Response
7y
Thank you for your feedback. As the company grows, we aim to create an environment where people feel that they are constantly learning. We offer ample opportunities for professional development and encourage our employees at all levels to pursue these sessions. While we understand frustrations, we are confident that our new and expanded Boston office spaces will provide further opportunities for collaboration and create a positive work environment. Thank you again for your feedback.
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