Wayfair reviews

3.1

39% would recommend to a friend

(6,854 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,854 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

7K reviews
1.0
Sep 12, 2016
Recommend
CEO approval
Business Outlook

Pros

Lots of free junk food. You will never need to buy junk food for yourself while you work there. The central location is very accessible by T or commuter rail. Lots of good people, though they usually don't last long when they see what they signed up for.

Cons

Inexperienced management with big egos, and lots of politics. For the most part, management is hired from outside, and those who get promoted into management positions are very good at navigating the copious amounts of politics in the office. The ability to manage people doesn't seem to be a criteria in promotions or hiring decisions. No conferences - Wayfair will not pay for engineers that are below Level 4 to attend any conferences, even if they take place in the building next door, in Boston, and cost $20. This is the company's official policy, and the fact that a conference is highly relevant to your work is perfectly irrelevant to management. If you want to go to a conference, be prepared to pay for it out of pocket, and clear the PTO needed with your manager well in advance. Poor working conditions - the office is very cramped, and every employee gets exactly the space that their desk and chair take up. Nothing more, nothing less. If you need quiet time to focus on your work, plan to do that at home, because if you are lucky enough not to sit next to a sales team or some other group that is on the phone all day, you will definitely be distracted constantly by the high foot traffic in the office and loud chatter everywhere. Most people wear headphones, but it is impossible to block out the noise of 1,000 people on a floor with no walls or dividers. Virtually no flexibility - time off is hard to come by at Wayfair. If you are lower than level 4, you get a small number of paid days off that include both vacation and sick time. If you happen to have planned your vacation but inconveniently get sick before or after, good luck. If they are out of PTO for the year, most people tough it out and come to work sick, but if you still have PTO, you can take it and stay home - though you might still be expected to work, unless you planned to be sick and have somehow managed to wrap up all your projects before your sick day. Being too sick to leave your place is also virtually the only time when working from home is begrudgingly allowed at Wayfair, even if you're one of the lucky few to have a laptop. Widely implemented buy-your-own policy - When you work at Wayfair, you get the absolute bare minimum you need to do your job. You get a desk, a chair, two standard Dell monitors, a Dell tower, a standard keyboard and a standard mouse. Want a bigger monitor? You can buy one yourself. Want a laptop? Most people use their personal ones when they need to log in and work some more after hours. Want a wireless mouse so your cord doesn't get in the way all the time? You can buy one yourself. The only office supplies in the office are limited to blue and red PaperMate pens, and yellow legal pads. If you're lucky, you might find a stapler by a printer when you need one, but that is not a guarantee. Again, most people bring their staplers from home if they need to use them. Low pay - It is well known that Wayfair pays very little compared to the other companies on the Boston tech scene, and they get away with it mainly because they hire people straight out of college who are too scared that they won't get another offer and accept Wayfair's lowball with no pushback. They have recently started increasing offers for experienced engineers and some other functions in order to attract more experienced talent, but you will typically have to negotiate in order to get a competitive offer from them.

3.0
Jul 19, 2015
Recommend
CEO approval
Business Outlook

Pros

1) Learning and development opportunities are plentiful. There are courses taught by Wayfair employees on everything from analytics 101 to SQL to how to have a senior presence to how to a seminar on if business school is right for you. The focus here is really on developing the recent grads. I would say 67+% of our company is made up of recent grads. (more on this in the cons section later) 2) Unlimited free snacks. This includes chips, cookies, granola, breakfast bars, etc. We get fruit about 2x a week but it goes quickly. 3) Pod outings. Relatively fun depending on your pod. 4) The people. They are a HUGE pro and one of the biggest reasons why people stay at Wayfair instead of moving on to another company for as long as they do. However, in recent times, because people are starting to leave hordes due to the cons below, this has become less of a reason for people to stay. Some of the smartest, nicest, interesting, and most humble people work at Wayfair. Wayfair, however, doesn't seem to recognize this and does a pitiful job at encouraging their people to stay. Wayfair spends an incredible amount of time and money hiring the best talent but do nothing to retain them. Most of the time, they even push people out (more on this in the con section.) 5) Lateral moves are easy and encouraged. If you have the qualifications, the passion, and the desire, you can easily move to another department. A typical move to another department takes about 2 weeks. People switch between buying, category management, and site merchandising all the time.

Cons

1) The pay is pitiful. It's well below the market rate and makes it nearly impossible to live in Boston with. 2) Bonuses are just as pitiful as the pay. 3) Employees are while cogs in a wheel- replaceable. It's interesting how Wayfair invests so much time to find the right people, interview them, train them, and yet ends up pushing them out and replacing them after about a year and a half. You're pretty much a Wayfair "veteran" after 6 months because you're one of the most senior if not the most senior person on your team. This creates issues for departmental growth. If everybody is new, who can people go to if they have questions, especially about internal tools and systems. There seems to be a lot of lost information between "generations" of Wayfair people. Not a good thing. 4) The culture has become more corporate, not at all like the start-up culture they like to advertise. People judge you if you aren't at your desk by 9am and if you leave your desk randomly. 5) The route to a promotion seems very bureaucratic and not at all transparent. 6) There is a lot of favoritism based on common interests (tv shows, social life, etc.) which leaves a lot of people out and creates a toxic environment of exclusion. 7) Bad mouthing suppliers is really unprofessional and creates an environment of high school-like gossip.

2.0
Mar 31, 2021

A glorified furniture company

Recommend
CEO approval
Business Outlook

Pros

You’ll see pronouns of choice proclaimed proudly in email signatures and encouragement to donate to organizations supporting BIPOC and LGBTQIA+ folx, but not enough work done to uplift, coach, and support employees in any of these groups. You get a designated Slack group to find your tribe. There is no perfect formula, but they are trying. Steve and Niraj are visible in large company initiatives, and they come off as approachable and employee-focused. There are opportunities to visit other locations and meet people you’ve only ever seen on video calls and it helps you form a closer bond during your day to day.

Cons

Although it’s been around for 15+years, you would think you’re working for a start-up. Turnover is high because there is virtually zero work-life balance or support. It’s a rarity to meet anyone who has been with the company for longer than 3 years or older than 35. So much so, that it becomes a running joke. No one is following the same procedures throughout the org. Everyone has a word doc for whatever arises during the normal course of work, and it’s hastily shared when you’re putting out yet another fire. Company procedures are shared on spreadsheets that everyone has access to, and therefore a different version of over time. Policies are erratic and ambiguously applied. The team is unwilling or unable to offer any concrete information about policies or procedures, so you are largely left to fend for yourself and subject to the consequences of that if things go awry. There are some great people that work here, and you will be bonded to them by shared trauma. But they’re leaving the company in droves or transferring to different parts of the org, and who is left will have you wondering who you can actually trust. The dozens of arbitrary group projects to develop basic processes (again, for a company this age???) is where specific type-A personalities truly shine. The company’s insistence on elevating weak personalities on the team sets a poor precedent for what you actually need to do to get a promotion- and to a greater extent, send the message that this is what is truly valued. Lack empathy and people skills, but know how to delegate? Perfect! You will be gaslit into thinking that you shouldn’t have that much work because of the archaic ticketing system in place, when really, countless nights will be spend at your computer looking up nonexistent answers to questions you’ve received throughout the day on the company’s info portal or on one of dozens of Slack threads. You will be given added responsibility, such as taking on more sites, and you will not be compensated for it. Read that again because it is a camouflaged requirement of the role. Beware of “as needed”. And there are days where you will be trapped in meetings for nearly the entirety of your shift. You will see band-aids and promises, but very little execution or accountability to improve things. The quarterly and annual surveys are for show. They’ll change up on the easy stuff, like adding a new benefit, but will keep managers that consistently rank low. If any Leader truly cared about why their entire team is wiped out, you would think they would investigate. It comes off as if they prefer to see these issues in the verbiage of a lawsuit to legitimize it. If you haven’t been deterred yet, maybe you are one of the “better people” they are looking for in their quest to become the next Amazon.

Viewing 103 - 105 of 6,854 Reviews

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