Wayfair reviews

3.0

38% would recommend to a friend

(6,839 total reviews)
avatar

Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.0 out of 5 stars, based on 6,839 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

7K reviews
5.0
May 15, 2009

Great company, great people.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

CSN Stores is an excellent place to enter into the working world. The owners are extremely talented and take painstaking efforts to make CSN a great company to work for. There is plenty of advancement potential, even within 12 months for the most motivated employees. The pay matched with the benefits package is on par or better than competing organizations for nearly all levels.

Cons

Due to rapid growth, sometimes it is difficult for employees to adjust to change. This is a normal reaction to organizational and cultural change. I really do not see downsides to working at CSN if you have the right attitude and initiative. There is ample opportunity for advancement, much more so than other companies. It's unfortunate that some employees have not had experience working for other companies to realize this. I personally have worked for a large organization with plenty of structure; it's not fun. Career opportunities are few and far between, "management" is jaded and uninspired; the point being that every company will have a few dissenters along the way.

5.0
May 15, 2009
Recommend
CEO approval
Business Outlook

Pros

I joined CSN Stores a little more than a year ago, and have been extremely impressed with the open communication from the co-founders, Niraj Shah and Steve Conine, as well as all other members of the management team. CSN is a meritocracy, and there is a strong focus on developing talent internally, which makes it a great place to start a career. After working for a few companies that didn't value development as much, this has been a welcome change! Additionally, the company provides a great benefits package and access to tickets for local sporting events (Red Sox, Celtics and Bruins) and shows, as well as quarterly social events so employees from different departments get to know each other better.

Cons

I haven't really encountered many downsides of working at CSN Stores. I guess if you are someone that likes a very rigidly defined role, it may not be the best place for you, as creativity and thinking outside-the-box are highly valued at the company. In terms of compensation, although there are probably places where a new college graduate could make more money, there are definitely trade-offs involved in going to work for large financial or other more formal companies. CSN values a healthy work-life balance, as opposed to working long hours on weeknights and weekends, and the dress code is certainly more relaxed.

3.0
Apr 5, 2013
Recommend
CEO approval
Business Outlook

Pros

The people I worked with were all great. Even though being a CSR is tough work, it was good to know that your manager knew where you were coming from and was helpful, not to mention the added benefit of regular department outings.

Cons

Management seemed to exploit the fact that the entry level marketing and CSR staff were straight from college, and so they were given a flat compensation rate (explanation was that we were all given shares but it's just an excuse) under what is necessary to live in Boston comfortably. I knew many who had second jobs. Owners and upper management didn't seem to realize that having local CSRs are ultimately better than outsourcing, and even though we had a meeting where the message was "Your jobs are not in danger" a month later many including me were laid off. They only seemed to learn after this that maybe that decision wasn't the greatest one.

Viewing 6826 - 6828 of 6,839 Reviews

Glassdoor has 7,857 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.