Some may be all too willing to help you and others believe they're too good for it or it's not their job. There's a line between the full-timers and part-timers: although some part-timers may work close to full-time hours, their compensation remains dreadfully lower than the salaried employees. Part-timers are also somewhat removed from the company culture life; no pod outings or participation in the various holiday parties or get-togethers because they're working the more undesirable hours. They are also unable to resolve basic issues because they aren't given the authority to do so because of part-time status.
CSN's basic motto can be summed up as: Swindle the customer into feeling confident although CSN has no control over anything. As a company that drop-ships, employees rarely ever see the products that CSN sells; they ship out directly from warehouses so there's very little product knowledge. And while the warehouse can give an estimate on when the item ships, CSN never really knows; it's a game of placating a customer and keeping their order when in reality CSN can never promise anything.
Communication on the same page is rare. Some managers will tell you it's ok to solve a problem one way and the next day another manager will tell you that you've done it wrong or look at you like you have three heads. The company is constantly breaking it's own rules, so your best bet is to just go with the flow.
