I am being 100% honest with this review. Please consider this before working for Wayfair:
Management will not work with your schedule: Want to go back to School, etc... Don't plan on it, unless the class directly benefits the company. Also good-luck getting a manager to even talk to you about an adjustment.
Unfair Adherence Policies: If you miss a break due to helping a customer, expect this to count against you.
Low Pay with increased responsibility: If you start working in customer service, expect to start with one job role. Within 1-2 months, you'll be forced to take phone calls, emails, and handle live chat responses.
Micro-Management: Even if your staying on tasks, your KPI's are well above averages, you'll be micro-managed.
Inexperienced Managers: If your working in customer experience, chances are you'll be assigned to a young 18-20 year old manager, that has absolutely no management experience. If you have a question for a manger, don't expect a solid company informed answer.
Low Compensation: The pay:work ratio, here is not that great, but it's not the worst. You'll have to hit a bonus every month to get a decent paycheck. Don't be fooled, because the bonus structure is always changing, every quarter its being modified and the amounts have dropped every time. Eventually getting a bonus here will be nearly impossible, and it's becoming just like any other call center.
Increased Turn Over: Expect a 65-70% turn over rate. Most consultants don't stay for more then a year due to high turn over and it show's with new faces always popping up to replace the hold ones.
