Wayfair reviews

3.1

39% would recommend to a friend

(6,866 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,866 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

7K reviews
1.0
Sep 16, 2016
Recommend
CEO approval
Business Outlook

Pros

young company, good culture, good colleagues

Cons

Where do I begin... The sales department is going through some major changes and as a result are so, so disorganized. They use monthly quotas and we wouldn't receive them until the third week of the month. One month, they even doubled my quota with three business days to go (and cut my bonus in half). Managers literally just say whatever they hear from the director level and whenever you question that, they get defensive because they can't even explain why things are happening. Managers treat sales reps like five year olds, complete with clapping and decorated whiteboards. The sales department is turning into a call center. You must make 35+ calls and have an 1:30 of talk time, even if you are one of the top performers on your team, you will be questioned if you don't make those calls. Earlier this week I was laid off, with about half of the department. The B2B Director explained "they over hired, it didn't have the ROI they expected and they couldn't afford to pay us". We only got 2 weeks of severance and some people who were laid off had been at the company 2.5 years. Also, I think I was on track to earn like $45-50K for the year. Such a joke for a sales job, I'm looking at sales jobs now where I could easily earn $80-100K.

2.0
Sep 15, 2016

Employement

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work Culture is pretty good and engineers are all millennials

Cons

Management always do micro manage on less experienced employees to get their things done

4.0
Sep 13, 2016
Recommend
CEO approval
Business Outlook

Pros

Wayfair takes care of their employees, good pay, base rate + commission. Full-time employment and they work with school schedules. They can even assist with tuition for relevant classes. Paid time off. There are a lot of really good benefits to working for Wayfair. They are relatively good at working with you.

Cons

Could use better training. Should enforce the rules that you learn in training on the floor when it comes to sales. They have "ready time" and "not ready time" no wrap up time either. Ready is when you are available to take calls. Not ready is any call backs or outbound, which ruins your stats. So basically you shouldn't try to go the extra mile when it comes to following up with customers on their questions that you researched and can answer the next day. There also isn't a program set up to keep track of the customers that you talk too with notes so when a customer calls in and they expect you to know what their last call was about, you have no where to put in the notes or find them if they didn't place an order and have an issue with it. They also closed half of the department without warning anyone and let half of their team go while giving options to the other half on their job choices.

Viewing 6346 - 6348 of 6,866 Reviews

Glassdoor has 7,890 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.