Wayfair reviews

3.0

38% would recommend to a friend

(6,837 total reviews)
avatar

Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.0 out of 5 stars, based on 6,837 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

7K reviews
2.0
Oct 8, 2018
Recommend
CEO approval
Business Outlook

Pros

- Great people - Engaging work - Good work-life balance - Good benefits

Cons

Wayfair does semi-annual reviews where once your manager reviews your performance the reviews are sent to senior management to be “calibrated”, usually downward. The new score is returned to your manager with little to no guidance on why. Managers are forced into changing their reviews to reflect the new score and thus back into some justification for why. The result is reviews delivered to employees with flimsy rationale and justification. In the reviews themselves, managers look just as surprised by the review they’re delivering as the employee. Worst of all, because most employees weren’t receiving feedback at regular intervals that would have given them a chance to improve, most reviews seem to come out of nowhere. This leaves employees demotivated, lacking confidence, and ultimately not trusting the process.

avatar
Wayfair Response
7y
Thank you for sharing your feedback on the review process – I am sorry that you feel this way. While many other organizations have similar processes, we have taken a unique approach that we believe goes above and beyond to ensure employees who may need more guidance and candid feedback can continuously improve and grow in their roles. We believe the process is fair and helpful as we aim to retain and develop our employees. In addition, we do train and regularly emphasize to our managers the importance of sharing real-time feedback so that the outcome of a review is never a surprise, but we do realize there is always room for improvement and it is a focus we’re continuing to emphasize through trainings and other communications. We’ve always valued input from our employees and we encourage you to express your concerns directly with the talent teams involved in the performance review process namely talent management and performance strategy. You can also voice your concerns with your talent strategy business partner.
1.0
Jun 19, 2019

Beware!

Recommend
CEO approval
Business Outlook

Pros

Do not let the snack walls and facade of stock fool you, there is nothing healthy or positive about this company once you get inside this company.

Cons

This is the most toxic company culture that I have ever seen. The company has no infrastructure to ensure universal cohesion nor expectations of any given role. Company culture openly pits employee against employee in their "review calibrations" and looks for reasons to foster a culture of fear and destabilization. Employees are not empowered or supported to grow in this company. Status quo is celebrated, politics and shady relationships win, and genuinely invested talent that are willing to stick there neck out are immediately squashed by associate directors that know less and afraid to be seen for their incompetence. Working is this company is like working in a frat house on life support and they withhold a great deal of earned pay as future stock earnings, forcing employees into "golden handcuffs" to stay put in such a terrible company and then find any way to take it away. Employees are greatly overworked, underpaid, receive no clarity on objectives, terrified to work, terrified to take time off. Whatever you do, do not support a company like this. Only do business with companies that genuinely support internal stakeholders, as much as they value their customers.

1.0
Feb 21, 2019

Run the other way

Recommend
CEO approval
Business Outlook

Pros

The people who work here are amazing. If it weren't for my team, I would be long gone. Instead, I look forward to seeing my colleagues each morning and enjoy collaborating with my counterparts.

Cons

My time at Wayfair has been just short of miserable. I’ve worked at Wayfair for a little over a year. Let me walk you through my experience: 1. I accepted a job offer that outlined job responsibilities that were nowhere near close to what my actual day to day included. The recruiting team and the manager that interviewed me told me what I wanted to hear. 2. Working in the Talent org, I have insight into compensation bands - especially how they relate to other offers in Boston. After seeing these numbers, I truly understand how “ripped off” I’ve been. Wayfair leadership constantly tells its employees that is has a holistic view of compensation because of equity and benefits. I’m sorry but a “cool” office, free snacks, and lavish quarterly parties do not make up for a barely livable wage. 3. Wayfair has an insane turnover rate, with most people putting in a year of service before leaving the company with a small share of equity. There are double the amount of men who have been at the company for 3 years than there are women, despite the fact that it’s 50/50 at entry levels. 4. I’ve seen first hand how leadership plays favorites, makes exceptions, and brushes things under the rug. Leadership needs to understand that employees are extremely observant. 5. Review cycles are a complete joke here. If it’s not your turn to get promoted, you’ll get screwed over based on “calibrations” and a bell curve that pits employees against one another and guarantees that some will fail. Instead of having a review process that puts employees on the defensive, leadership should be focusing on rewarding hard-working employees and not just its favorites. If you are looking to work here, consider this fair warning that you’ll be stuck in an entry level role for 2-3 years, be looked down upon if you don’t work long hours, and be living paycheck to paycheck. If you’re living on someone else’s dime, then this is a great place to bide your time until something better comes up.

Viewing 4 - 6 of 6,837 Reviews

Glassdoor has 7,855 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.