Wayfair reviews

- Rapid turnover - Every team is understaffed and underpaid - Unclear direction / prioritization of initiatives and projects - Management lacks sufficient training (promoted too quickly) - Recent focus on overqualified, "prestigious" staff (e.g. consulting backgrounds, MBAs, top tier graduates) - Company is growing too quickly - Even internal transfers are unnecessarily complicated and unclear with additional interviews and steps being added at a whim

You will start as an agent, taking back to back calls most days. You will take approximately 12 or more calls per hour, so about 96 calls per day I believe. If you are rated as per your stats as #200, then you will have to bid 200 times for a schedule you want. Most likely you will not get any of your choices and will be stuck with this schedule for the next 6 months. If you are offered to go up to the next level of seniority you will be given a small pay increase however you will be asked to do so much more for that little compensation. You are also given vacation time, however they slowly release it a few hours per pay check...So it will take one year to accrue your vacation time, and near impossible to request that time off as mine has been denied twice. You will also be required to work a lot of mandatory overtime in the months of November, December and January.