WTW reviews

Lack of formalized support functions. Sub-par performance review process. Sold upfront on big bonuses, but lots of excuses when it's time for Willis to pay-up - bonuses are hard to come by regardless of performance or profitability.

Short-term, hard-nosed business decisions to attain unrealistic targets prevent individuals working together to achieve long-term goals. There is a view that goals are set so high that bonus targets are virtually impossible to meet. Those that understand their trade and have cracked the system work unremittingly to achieve their personal goals. A lot of attention is paid to team events, but these are invariably spurned by middle managers. There is therefore too much evidence of 'silo' working with very little matrix or project working - in spite of the 'One Flag' vision. Lower management levels are so focused on goals that there is very little time for team-building activities. There is no hint that individuals' skills have been identified and used for the common good. When some faces do not fit, they simply disappear without recognition.