Garbage doesn't roll downhill here--it careens through the ranks of management, amplifying in passive aggressive, toxic, patronizing flourishes with each successive iteration until finally it reaches you. But lets start from the beginning.
Training is little more than a power-point read along led by CSRs or Management than are content to to let the clock run, since training is the only part of their workday they don't despise. But good luck trying to get them to stay focused. In the dozen training classes I took, I learned everything from banal to lurid about the trainers and their colleagues in tangents that were in aid of absolutely nothing except killing time. Questions are typically submitted in written form and answered the next day, which is convenient for your trainer, since it gives them a whole day to look up the answer.
HR / IT / Scheduling are all equally useless and disconnected both internally and between departments. Even the simplest issue is bound to be tossed from department to department, from country to country (literally), leaving in its wake a bewildering amount of emails and the nagging feeling that simply changing your network password, getting your online timecard to submit, or even just getting your paycheck on time, are puzzles all-to-confounding for the slapstick support staff.
But these are all minor inconveniences compared to the fact that the management have zero compunction in exploiting the crazy profit margin they extract from your labor as a temporary employee. They are paid by their clients a certain amount for your labor on the phone on behalf of those clients. The amount WTW charges these clients for your labor is no where near what you are paid. This essentially means they get paid for heats in seats. So, its not surprising that they will string temps along with the lure of being converted into an associate, while delaying the process as much as possible, which is convenient, since you don't have any benefits as a temp for them to worry about paying.
Once converted, your pay will increase by a fraction of a fraction and those long-coveted benefits are an absolute joke. In return, your workload will triple and so will the amount of scrutiny and criticism from upper management.
If you value your time, your work, or hell, even just yourself--stay very far away from this jalopy of a job.
