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      Victoria's Secret

      Engaged Employer

      Victoria's Secret reviews

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      3.5

      57% would recommend to a friend

      (13,111 total reviews)
      avatar

      Hillary Super

      70% approve of CEO

      47% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.2

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      Victoria's Secret has an employee rating of 3.5 out of 5 stars, based on 13,111 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Victoria's Secret employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      13K reviews
      1.0
      May 14, 2016

      Merchandising Supervisor

      Merchandise supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing health benefits and vacation time as well as 40% discount and free products and super discounts every month. That's really all the pros the company really has to offer.

      Cons

      Very little work life balance they expect you to skip your brakes and stay over your scheduled shift management will bully you if you don't. They say they are big on teamwork and a good team environment but they expect you to pretty much do everything your self and not leave until every task is don't they don't believe in letting you pass off when your shift is over. Management also likes to yell at you I front of customers as well as I front of other employees, I was once yelled at for leaving at my scheduled off time on Christmas Eve in front of customers in our front room because I needed to be with my family instead of staying later than my shift. I was also yelled at and was threatened with my job because I would only work 2 hours past my shift end time after coming in at 6 am and even skipping my break that day. Not a good company or environment.

      5.0
      Apr 15, 2015

      Best Retail Training You Will Ever Get

      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Victoria's Secret does a phenomenal job to make sure each and everyone of their employees is confident and knowledgeable about their products. I have worked retail previously before here, and nothing has helped me as much as working for them. I truly feel that once someone can work for Victoria's Secret, they can really work anywhere. I was welcomed with open arms and the whole team and management did a multitude a follow-ups through the day to see how I could better myself. Managers set goals for each associate based on their strengths and personalities. Reading some of these reviews makes me very sad, because I worked for an amazing store, but I do believe that you can get awful customer service in any place you shop. So before you blame the entire company, maybe you just need to switch stores.

      Cons

      Like any retail job, you will get nasty customers. I did my very best to try to do anything in my power to create a returning customer, no matter what it took, but some people are just rude and awful. I saw more nasty customers at Victoria's Secret than any job I had worked in the past. Shoplifting was also a huge problem. Not being able to keep new products in the store really sucked, especially when we would have those forever customers who would come in for specific items, only to find out that everything walked out the door.

      4.0
      Oct 20, 2014

      VS Sales Associate

      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Really great people, wonderful at working around school schedules if you're in college as most of the associates I worked with were, not a high pressure retailer, sales were important but rarely pushed on the associates, more emphasis on educating the customer about the products and genuinely providing them with help. 30% discount on products after one month of work as well as getting new/improved bras for $5-$10 for personal testimony to better explain to customers. 50% discount for PINK associates for one week once every two months because PINK associates must wear what is currently on the floor to work. Decent dress code, all black except when pops of color are allowed during launches. PINK associates wear what is currently on floor with non branded or specifically allowed branded shoes (converse being one of them) Tattoos sometimes allowed if small enough and not offensive. Strict on piercings

      Cons

      Has very specific and pretty sexist requirements for women employees appearance (must wear make up but not too much/hair must be visibly done in some fashion/cannot have chipped nail polish). Almost entirely female work environment. Sometimes there are awkward situations within the work place due to customers (older male customers who come in and ask female employees what size their breasts are and if they will model a bra to see if it would look good on a spouse of "similar size"). There was once a stalking case because a female employee put her hours on social media and a man tried to abduct her from the store she worked at. Upper management can sometimes be seen as cold or uncaring. Most requests off are not approved. There are on call shifts prior to or after scheduled shifts you must call in for or ask about if you're needed. Sometimes entire 4+ hour shifts will be on call. If there is nothing to do, employees will be asked to constantly refold clothes/underwear. Underwear is referred to as "panties". Closing can take up to 4 hours.

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      ReviewsVictoria's Secret reviews

      Glassdoor has 13,858 Victoria's Secret reviews submitted anonymously by Victoria's Secret employees. Read employee reviews and ratings on Glassdoor to decide if Victoria's Secret is right for you.