Is Verizon a good company to work for as a Tech Support II?

Tech Support II professionals working at Verizon have rated their employer with 2.7 out of 5 stars in 109 Glassdoor reviews. This is a lower than average score with the overall rating of Verizon employees being 3.6 out of 5 stars. Search open Tech Support II Jobs at Verizon now and start preparing for your job interview by browsing frequently asked Tech Support II interview questions at Verizon .

Does Verizon pay Tech Support II employees well?

Tech Support II professionals rate their compensation and benefits at Verizon with 4.0 out of 5 stars based on 109 anonymously submitted employee reviews. This is 2.5% worse than the company average rating for salary and benefits. Find out more about Tech Support II salaries at Verizon.

How happy are Tech Support II professionals working at Verizon?

23% of Tech Support II employees at Verizon would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Tech Support II professionals have also rated Verizon with a 3.2 rating for work-life-balance, 3.1 rating for diversity and inclusion, 2.8 rating for culture and values and 2.0 rating for career opportunities.

What are the top reviewed jobs at Verizon?

Solutions Specialist (1708) , Customer Service Representative (1363) , Sales Representative (907) , Retail Sales Representative (875) , Sales Associate (690) , Software Engineer (544) , Manager (533) , Project Manager (403) , Solutions Manager (389) , Sales (338) , Analyst (323) , Consultant (321) , Solution Specialist (307) , Network Engineer (260) , Specialist (249)

What are the pros of working at Verizon according to real employee reviews?

"You can relocate domestically and internationally and they have a great benefits package and tuition remission program" ((in 7227 reviews)); "Pay was good but no ot if you are GM and you got mostly sun and mon days off" ((in 3955 reviews)); "Sole great people in the company who will look out for you and your best interests." ((in 1190 reviews)); "I started a long time ago and was able to work my way up; salary was good" ((in 950 reviews)); "The overall culture of the company is great and they strive and focus on employee satisfaction." ((in 778 reviews))

What are the cons of working at Verizon according to real employee reviews?

"No work life balance due to it being retail and it also having aggressive sales target." ((in 1690 reviews)); "Some management can be poor and it's hard to get concerns addressed to higher ups on management." ((in 1602 reviews)); "Frequent layoffs and store closing make you wonder if you will have a job next week." ((in 764 reviews)); "Managers do not really do anything except tell you to sell more and more each day." ((in 679 reviews)); "The hours are long and tough to work around if you have kids or family issues." ((in 608 reviews))

Verizon Tech Support II reviews

2.7

23% would recommend to a friend

(109 total reviews)

Dan Schulman

Not enough data to show CEO approval

20% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (109 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Tech Support II employees have rated Verizon with 2.7 out of 5 stars, based on 109 company reviews on Glassdoor. This indicates that most Tech Support II professionals have an average working experience there. Verizon is rated 24% below average by Tech Support II professionals compared to other employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

109 reviews

2.0

Oct 30, 2013

Don't drink the Kool Aid

Tech support

Recommend

CEO approval

Business Outlook

Pros

The benefits are ok, wonderful people to work with. Cutting edge products and technology and outstanding training.

Cons

Not a family friendly company to work for if you are in a call center. You will not have a gurantee of having the days off or vacation days that you want. Your schedule and teams change every 6 months. If you want to work days with weekends off you will be waiting a long time. The job environment is very stressful with frequent changes. You will encounter good customers and some that are completely irate - you have to have thick skin for this job!

4.0

Oct 10, 2013

Great place to work

Tech support

Recommend

CEO approval

Business Outlook

Pros

Great environment to work. Verizon invest a lot of time to train it's employees to ensure that it's customer get excellent customer service. Management was highly visible and accessible anytime you needed to speak with them. Great benefits packages offered and also tuition reimbursment.

Cons

Late hours and weekends work schedule for most new hires. very difficult to move up because of seniority model. You will work as a lowly phone support specialist for many years before you get the opportunity to move up.

4.0

Oct 9, 2013

Overall Good Job

Tech support

Recommend

CEO approval

Business Outlook

Pros

Great pay, great benefits..Job Security

Cons

very very strict on stats...seem to be adding more to do and no more pay or commisions

Viewing 94 - 96 of 109 Reviews

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Verizon Tech Support II reviews

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