Pros
They do have an excellent benefits package. They pay 100% tuition assistance including books, they have programs you can use on site to learn programs like excel etc, and the insurance is major medical, is FREE and pays 80%!
Cons
Really the only goodsides are the benefits. I worked there over 4 years and was never able to work my way to any other dept or up within my own dept. No one was. They made many promises when we started and none of them were kept. For example, transferring to another dept. (all other depts made more per hour) We had to wait 18 mo to transfer anyway and then when it was time suddenly they found out that our union contract was different from theirs and we couldnt transfer at all. You have to stay under a 2% attendance policy or be fired. Some people (myself included) received preferential treatment to this and others were fired on the spot. They wont tell the employees anything that is going on. We were given balloons when we did a good job. (we were 411 operators) and I have never felt so degraded in my life as when I worked there. The pay starts (in Idaho) at 7.31 an hour. All other call centers in the area make at least 10. They pull you in with promises and then dont follow through. I finally quit after my coach and another supervisor from out of town Id never met degraded me to the point I was crying. I will never go back. Although other departments of Verizon, Ive heard, are not as bad.
