1. Not enough PTO. We only get ~2 weeks, 3 floating holidays, and 9 paid holidays for the whole year (also get VTO). We use PTO for sick days, which makes it challenging to have enough PTO for vacations or general time off if you become ill.
2. Sometimes it feels like Support is an afterthought to senior leadership compared to other roles in the Company, such as Sales or Customer Success. This is especially the case for FLS.
3. Management can be very different depending on where you are or what team you are on in Support. Overall, Management is good, but the differing expectations and management styles can sometimes cause confusion and animosity between teams.
4. Some lack of diversity in Support. Varonis does a great job of interviewing everyone, and the diversity is great in FLS, but it can feel like there is a lack of diversity within higher levels of Support.
5. At times, choices from senior management may seem out of touch with customer needs, suggesting that the practical use of the product wasn’t fully taken into account during the decision-making process.