I read all 36 pages of reviews. I see the need for change.
Pros
We share the same passion for the mountain lifestyle and all the activities associated. I have worked with some fantastic people and met many more. I think most of their employees do a great job. The resorts are wonderful destinations. I have been associated with Vail for 30 years. I have worked for them in the '80's and currently. I am also a shareholder & traded MTN. always with positive results. I see this from all perspectives. You will have to work long hard hours. That is just part of working in a busy seasonal resort with tourist whom ask a lot.
Cons
As noted here in many reviews there is a real lack of a reasonable cost of living hourly wage, a lack of financial incentives (such as tips, sign on bonus or end of season bonus or extra work incentive bonus), mainly any incentives at all. I have met many requirements set by V.A. either by return rate, sales, or 5 star comment performance. (just a thank you.) Some reviews have pointed out the vague policies and how they can be manipulated, changed, replaced, etc. at management discretion. That they are and can hire or fire "at-will". I see HR having their own agenda on minimum requirements and discretion. To possibly being age, sex discrimination and / or favoritism. I believe it is time to organize and unitehere! If in favor note that this post is helpful. Also, Mr. Katz has recently donated to his school for the study and research on Emotional Intelligence. (A fancy word for common sense?) Much, much more and I ask everyone to look up the real definition via wikipedia. Note the criticisms and why any company would need to use this approach.