Vail Resorts reviews

Since the corporate division moved from the mountains to Broomfield in June 2010, turnover has been terrible. The initial departure of 40-60% of staff wasn't surprising, but people have been consistently leaving since that initial event. In the last several months, I would estimate a person per week has left from our floor. This has left a huge void in the company as people are being promoted due to existence and not ability, and no one in upper management has dared to bring up the issue in an all staff setting. Instead, they stick to the talking points of "we are average in compensation and benefits" and "the employee survey showed employees are happy!" even though that survey included seasonal employees who just wanted the free pass. As to why people are leaving, compensation is a big reason, particularly that there is no additional compensation beyond a paycheck (no bonuses, no profit sharing, no "good job" Starbucks gift certificates). Benefits are completely average with health, dental, 401k (0.5% match up to 2%), and time off amounting to 2wk vacation and 8d holidays, but lumped into a Paid Time Off (PTO) bucket that makes it look like we're getting more. With the corporate environment like it is and upper management playing mute, people are jumping for other companies that offer even a day more of vacation time.

The pay is absolutely awful compared to the hours. The culture is extremely toxic and political and this starts at the top. There is a huge 'yes man' culture and if you disagree or go against the grain, you'll be penalized. Performance seems to be assessed based on politics and tenure with the company rather than merit, experience, and technical background, and there's a huge performance issue now where there are people in leadership positions aren't ready to truly lead others. Managers will try to gaslight you and in some cases yell at you, and there is always blame to be assigned when something goes wrong. Seems that this is a product of upper management's lack of willingness or ability to be accountable and this trickles down through the organization. No one here actually does anything or is productive and it's a big game of delegating work around until someone finally takes it. This is packaged as 'development' but really it's exploitation of hard working junior employees that are hoping to move up. I work with multiple senior leaders that don't have the skills or knowledge they need to do their job... but hey they've been here for a while! On top of all the cultural issues, senior leadership consistently makes poor business decisions and ignores what their teams are telling them about the business. There's no process around anything and everything we do feels like it's disorganized and micromanaged. I've never been somewhere where I lacked faith in executive leadership and their basic business sense like this. It's one bad decision after the next and then confusion around why the business doesn't perform. Even worse, management will sign the business up for unrealistic targets the team doesn't agree with, and then bonuses get cut because we missed guidance.