Vail Resorts reviews

3.4

58% would recommend to a friend

(2,779 total reviews)
avatar

Rob Katz

37% approve of CEO

37% positive business outlook

Vail Resorts has an employee rating of 3.4 out of 5 stars, based on 2,779 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Vail Resorts employee rating is in line with the average (within 1 standard deviation) for employers within the Artes y entretenimiento industry (3.9 stars).

Reviews by job title

3K reviews
2.0
Sep 16, 2016
Recommend
CEO approval
Business Outlook

Pros

Depending on your team, you'll probably love your coworkers. The people are the only reason I stayed with the company as long as I did.

Cons

Their systems are antiquated. Nothing ever works. Their database is a mess. You'll be hired under false pretenses. They'll make promises to you that they won't keep. They'll tell you that there's "tons of room for growth", but there isn't. 9 times out of 10, they'll hire from outside, not from within. Promotions are hard to come by, raises are impossible to come by. They don't actually care about you as a person. They care about making money. They're a faceless corporation and there are a million valid reasons why the ski industry hates them so much.

2.0
Aug 12, 2015

It is what it is

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

VR is truly a place where the expectation is to evolve and bring new ideas to the table. You truly learn a lot about the business and learn from really intelligent people who really try to push the needle on making the customer experience special. Every other ski company in the world is jealous of what has been created on the backs of the employees all across the company. The experience is worthwhile but...........

Cons

The company makes money hand over fist but don't expect to see it. The attitude from the top is you are lucky to be here and if you leave, oh well, everybody can replaced. The problem is that if you are a Director or above, you are on the chopping block and if you are VP, your life expectancy is 1-2 years Max unless you Politicked or wormed your way in with Rob or one of his C-ronies. (C Level). When people are not replaced, expectations do not change from the top and the work flows down hill. You have to get your job done, the person who was not replaced and then at the end of the year they will review you in a group setting saying how disappointing you are so they don't have to give you an exceeds expectations which means they have to give a 3% raise instead of a 3.5% which saves them basically nothing when everybody gets tired and fed up that they leave and the cycle continues.

1.0
May 10, 2024
Recommend
CEO approval
Business Outlook

Pros

A free ski pass for you and your family (not that you will have time to use it)

Cons

There is no way to put in words how toxic of a company Vail is, particularly in corporate. There is only one way Vail runs things, and that is through micromanagement. No individual below the vice president level is permitted to make any decision, so unless you are a VP you will only be issued orders. Many of them. They do not care if you are already maxed out on other projects. As a result, burnout is incredibly high. The VPs, particularly in marketing, will regularly fight over what the priorities are and usually the first one to say that they promised it to the CEO wins. Frequently those promises are unrealistic and poorly executed. "It can't be done" is not an acceptable answer. The VPs show no concern for workload and will regularly commit the teams below them to ridiculous amounts of work, ignoring the protests of the middle managers trying to push back on this. When they don't get their way, they resort to talking behind employee's backs to their colleagues and throwing tantrums. The hires and promotions in the past year at the VP level have only contributed to this and damaged things more. In addition to the micromangement and whiplash that is commonly experienced because of the VP level and their constantly-changing priorities, there is very much an "in crowd," and if you are not part of it you can expect that your ideas will be shot down (if they are even heard). You will also be talked about by the "in crowd" behind your back. Lying is common among this group. The culture at Vail is all about pinning blame on people and this clique has no problem lying so that they aren't stuck with the blame. The return to office mandate is just one more tool the VPs will have to micromanage their people. They are advertising it as a means to improve productivity and collaboration. However, it really comes down to the fact that they can't control you as much if they can't see you. Despite how they are trying to spin it internally, this is the loss of a well-loved benefit and it is highly unlikely that something will be done to offer up benefits to replace it. And certainly don't speak out against it! The end result is that people are miserable and many are trying to leave. Turnover at Vail is higher than I have seen anywhere. Vail doesn't care though. They never have. Their employees are just cogs in a wheel that can easily be replaced. This sentiment is especially true at the all-important VP level who only cares about selling more passes.

Viewing 34 - 36 of 2,779 Reviews

Glassdoor has 3,034 Vail Resorts reviews submitted anonymously by Vail Resorts employees. Read employee reviews and ratings on Glassdoor to decide if Vail Resorts is right for you.