Does Universal Studios pay their employees well?

According to anonymously submitted Glassdoor reviews, Universal Studios employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Universal Studios. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Universal Studios?

72% of Universal Studios employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Universal Studios 3.7 out of 5 for work life balance, 3.8 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Universal Studios?

Attractions Attendant (90) , Ride Operator (88) , Cashier (41) , Sales Associate (38) , Retail Sales Associate (37) , Food Stand Attendant (30) , Security Officer (21) , Lifeguard (18) , Bartender (17) , Line Cook (16) , Ride Attendant (16) , Server (15) , Sales Associate/Cashier (14) , Food Service Worker (13) , Food and Beverage (13)

What are the pros of working at Universal Studios according to real employee reviews?

"Great benefits and lots of holidays" ((in 180 reviews)); "The people are great and it's very happy to work in a theme park." ((in 121 reviews)); "fun, great coworkers, learn customer service and how to work independently, chances to move up the ladder" ((in 78 reviews)); "free tickets and admission to park" ((in 56 reviews)); "Fun work environment and co workers" ((in 32 reviews))

What are the cons of working at Universal Studios according to real employee reviews?

"soul draining and low pay" ((in 121 reviews)); "Bad management and HR doesn't do a lot to help you out." ((in 119 reviews)); "Hours were long and sometimes unpredictable." ((in 100 reviews)); "Attendance policy is terrible and there is so much favoritism at work." ((in 53 reviews)); "The managers have no clue what they are doing." ((in 44 reviews))

What are employees saying about Universal Studios layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Universal Studios layoffs and their outlook for job security at Universal Studios in 2026.

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Universal Studios

Part of NBCUniversal

Universal Studios reviews

3.9

72% would recommend to a friend

(2,037 total reviews)

Thomas L. Williams

71% approve of CEO

60% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.8

Culture & values

3.8

Career opportunities

3.7

Work/Life balance

3.7

Compensation and benefits

3.4

Senior management

Universal Studios has an employee rating of 3.9 out of 5 stars, based on 2,037 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Universal Studios employee rating is in line with the average (within 1 standard deviation) for employers within the Audiovisual y medios de comunicación industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Aug 4, 2012

A theme park with an identity crisis that over-complicates the simple things

Ride operator

Recommend

CEO approval

Business Outlook

Pros

Allows a good work/life balance. Pretty easy to network and obtain promotions/transfers.

Cons

Unprofessional and inexperienced managers (and HR!) who retaliate and play favorites. Severe lack of communication between all employees and departments.

4.0

Jul 16, 2012

I just love these folks.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Universal Home Entertainment was a really nice place to work. People are great there.

Cons

Downsizing the department was a real bummer -- jobs lost.

4.0

May 16, 2012

Thrilling, engaging and exciting!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people I worked with your kind and easy to get along with. I love Entertainment at Universal, and enjoy performing for guests to make their experience at the worlds number entertainment park that much more spectacular.

Cons

It's Universal. Guest can be difficult to work with or just all around rude, but what can you do?

Viewing 1999 - 2001 of 2,037 Reviews

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Jobs at Universal Studios

Ride Operator - Lower Lot Attractions

Ride Operator - Upper Lot Attractions

CityWalk Food Host/Hostess

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Ratings by demographic groups

Reviews by job title

A theme park with an identity crisis that over-complicates the simple things

I just love these folks.

Thrilling, engaging and exciting!

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