Fun job, becomes repetitive and dull after a few months
Pros
I work with fun, young people. Most of the customers are a pleasure to work with. Lots of free training gratis and tons of newness all the time. I enjoy going to work most days, but I have lost interest and motivation because the job has become too easy for me.
Cons
Customer service is a stressful occupation. Some people are just foul and can't be made happy. I am asked to provide exceptional service to every single guest but then chastised when my "exceptional service" exceeds more than three minutes. I manage a two million dollar department but have little to no say in my staffing, poor pay, and little acknowledgment from upper management. My GM is supportive but the rest of the management thinks my job is unnecessary and a waste of payroll. There is no room for growth unless you want to become an AM or GM. If you are interviewing for this position and are offered a job, get as much money as you can up front. The raises only come once a year and they are always much less than $.50. You will have to work for three years to make $1.00 more an hour. You never get weekends off, and if your boss is like mine, when you do get one off it will be made into a big deal and you will be made to feel guilty about taking vacation time.