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US Postal Service

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US Postal Service reviews

2.8

32% would recommend to a friend

(19,461 total reviews)

Louis DeJoy

17% approve of CEO

27% positive business outlook

US Postal Service has an employee rating of 2.8 out of 5 stars, based on 19,461 company reviews on Glassdoor which indicates that most employees have an average working experience there. The US Postal Service employee rating is 20% below average for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

19K reviews
2.0
Jan 30, 2017
Recommend
CEO approval
Business Outlook

Pros

You can get good health insurance at a decent price, possible to transfer to other U.S. locations, usually get to work by yourself for much of the day.

Cons

As an entry level carrier, you don't get guaranteed hours so work can be either sporadic or excessive, and they constantly change the schedule, usually without notice. I've received calls with 30 minutes notice that my start time has changed. Sundays are typically mandatory for RCAs, and in many cases you could end up working 7 day weeks. No pay rate increase when working Sundays or holidays. Supervisors rush carriers and the expectations are unrealistic given the workload. It's virtually impossible to adhere to all the safety regulations and maintain accuracy in the expected time. The pay for rural routes is based on an evaluated delivery time, so if you finish early or late, you get the same pay. It almost always takes longer than the evaluation, depending upon office and route. Most of the supervisors are rude, incompetent, and uninformed. Even when I applied for a transfer my postmaster didn't know how to process it and said he didn't even know if it was possible to transfer. I had to ask another supervisor at the other office. I've frequently been given wrong addresses and other misinformation directly from management, regarding pickups and deliveries. Managers, sometimes including delivery supervisors aren't familiar with the job carriers do. Weak union makes agreements that don't favor the workers they represent. No 401K, no vacation days, no sick leave pay. Most people have had to wait over 10 years to become a "career employee" with full benefits and a regular route. Time spent as an RCA doesn't even count towards any sort of retirement. Extremely high employee turnover. Faulty equipment, raggedy vehicles. Very disorganized and unprofessional. I definitely don't recommend this job but you can see for yourself. You'll be surprised the US Postal Service is run this way!

1.0
Nov 30, 2016
Recommend
CEO approval
Business Outlook

Pros

I learned a lot about how the mail is processed. Most days (minus Amazon parcel days) were physically challenging. Most customers were nice and understanding. There are supervisors every now and then who are genuine and nice, and they remember how it was when they were delivering.

Cons

Dear gods and goddesses in the structured universe, where do I begin? Almost everything mentioned in a previous review for the CCA (City Carrier Assistant) position is true. This was one of the most physically demanding, mentally stressful, unfulfilling jobs I have ever had in my lifetime. When I was in process of getting hired, their HR team tried to warn us. The job is not for everyone. "If you have a wife, girlfriend, family, or kids, say goodbye to them for the next 90 days." No joke. I don't know what in Satan's dark, sour urine convinced the unions to fight for a 6 day work week for all employees. I would rather have had a rotating shift every week (i.e. when I was an apprentice plumber, we worked five days on, two days off, so that everyone could get a chance to have a weekend off) than to have no idea when I was off next. Almost all my shifts started at 10 or 11am, so that if I had a heavy load, I wouldn't finish until anywhere from 8pm to 10pm. Sometimes later. Of the limited time I spent there (60 days), I got help from other CCAs and regular carriers a total of three times. I helped out other CCAs a lot more than that, mostly picking up pieces of other routes, delivering parcels or helping collect mail from other carriers who were too overloaded delivering. I don't mind helping people when I can, and I certainly understood if people had already worked too long and just wanted to go home instead of help me out. But I won't lie, those times that I didn't get help, I was a little bitter about it. You would think that all the CCAs and regulars would be on your side, wouldn't you? Well, that wasn't what happened with me. I'd get looked down on by fellow CCAs and regulars alike if I didn't finish the route like a seasoned professional. After the first few weeks, whenever someone said, "It should take x amount of time," I usually doubled that time in my head. I think part of the reason the attitude was different from person to person was because I worked at one of the largest and busiest stations in my area. There are bound to be cliques and other group mentalities forming in that kind of work environment. I also heard that there was a lot of disconnection between management and the union at my station. So much pressure to perform on time. "Hurry, but don't get hurt and don't get bitten by a dog." So much unrealistic expectation. I ate like crap as a CCA, even though I walked anywhere between 12 to 19 miles a day...because you don't really have time to take your breaks and lunches. 99% of the CCAs and regulars I knew had portable food, always. I can't begin to tell you how much liquid I drank through in a day. And it wasn't like I didn't try. When the union steward recommended I change my shoes and wear shorts, I did it. I took my breaks for the most part. I recorded all of my punches. I never talked back to any of the supervisors, or even any of the other CCAs with the bad attitudes. Then I was forced to do something I thought I would never do: urinate in a bottle in the privacy of the LLV. When you are running behind on your route(s) and you need to go...this became the norm. And it shouldn't have been. The job was just full of contradictions.

2.0
Nov 30, 2016

No Security

Recommend
CEO approval
Business Outlook

Pros

Good hourly rate of pay

Cons

Poor leadership, working 7 days a week and still only getting p/t hours, advancement takes forever

Viewing 241 - 243 of 19,461 Reviews

Glassdoor has 20,910 US Postal Service reviews submitted anonymously by US Postal Service employees. Read employee reviews and ratings on Glassdoor to decide if US Postal Service is right for you.