UPS reviews

3.4

55% would recommend to a friend

(36,780 total reviews)
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Carol B. Tomé

36% approve of CEO

42% positive business outlook

UPS has an employee rating of 3.4 out of 5 stars, based on 36,780 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UPS employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

37K reviews
1.0
Jun 25, 2021
Recommend
CEO approval
Business Outlook

Pros

Flexible work schedule Brand Recognition

Cons

Commission structure is complicated, and can be changed at any time, retroactively or moving forward (and they absolutely will if sales is earning more than “target payout”). Commission structure is a moving target and difficult to impact. Constant re-alignments negatively impacting compensation. Operations is unionized. Concessions made during labor negotiations will be offset in management benefits/compensation. Excessive surcharges/ billing issues that make it difficult for businesses to understand and incorporate into bottom line. No cross-functional collaboration. Absolute free-for-all with conflicting goals. Support functions being outsourced, increasing administrative workload for sales force

3.0
Jun 16, 2021
Recommend
CEO approval
Business Outlook

Pros

No college education required, can become a driver and make a decent amount of money. Co workers are humbled by the work and are friendly. Payday every week. Some supervisors are helpful and listen to the package handler. You can wear your ear buds while you work (just one). Building is clean and has AC , trailers have fans that blow air in them.

Cons

Heavy packages , trailers are hot inside ( even with the fan blowing) , inconsistent work schedule. Union dues and taxes . You become a driver based on seniority and if there are positions available in your building. In my opinion loaders and unloaders should receive more pay than small sorters.

2.0
May 17, 2021
Recommend
CEO approval
Business Outlook

Pros

Currently have the flexibility of working from home with "return to the office" based on personal comfort with that (but that is not the case for employees in other parts of the country). Customer interaction is generally positive, except for the instances where I'm held responsible for something completely out of my control.

Cons

The internal red tape and corporate gas lighting is a lot sometimes. The corporation is going through a "transformation" that has made folks wonder about their future at UPS, and question their loyalty over the years (jobs are being cut with little fanfare). The "transformation" also makes it clear that our real customers are stockholders, not shippers. As with many corporations, decisions are made by executives who don't have to use their own services and haven't had boots on the ground in years and are out of touch with the reality of the day-to-day of most of their employees. Internal mobility is limited, and employees who express interest in moving to other departments are sometimes "blacklisted" in their current department. Salaries in some departments are some of the lowest across the industry, which is supposed to be countered with other "perks" (like the management incentive program) but it often doesn't pan out that way.

Viewing 205 - 207 of 36,780 Reviews

Glassdoor has 40,985 UPS reviews submitted anonymously by UPS employees. Read employee reviews and ratings on Glassdoor to decide if UPS is right for you.