Pros
UPS Global Business Service: excellent internship program- Excellent presentations, excellent food, and excellent UPS brand trinkets. Great opportunity for networking and building of personal and professional relationships. I am ONLY giving kudos to the internship program and the warm reception from start to finish (from personnel in charge of the program)
Cons
GBS Training Development Department lacks integrity. Email is monitored; instant messaging is monitored. Employees secretly pass notes for fear of reprisal. Upper management gossip openly about each other and subordinates. Every review or survey submitted to provide feedback to UPS GBS is "screened" or "filtered". Suggestions for improvement are frowned upon as "creating more work" or "rocking the boat". Every attempt to obtain employment is "screened" or "filtered". If a supervisor or manager does not like an employee, their oversight of submitted internal applications can be sabotaged or "not recommended". Both practices promote bias, and when an individual in upper management has bias against an employee, there is no opportunity for advancement. The UPS Global Business Services Training Development Department should not hire interns or contractors. This department only brings interns in for the purpose of "busy work" with no intent to hire permanently. Contractors are fired without notices, after receiving feedback from Managers or Supervisors that work is meeting standards. The expectation is for all employees to work silently, and laughter and frequent conversation is frowned upon. There is favoritism and reprisal between leadership and employees, who are afraid to send electronic messages, but prefer to pass notes. Something is seriously wrong with the culture in one particular building and a specific training department. I wish someone had warned me or posted a review so I would be aware of what to expect. There is constant whispering by the director and his managers and supervisors, and they are extremely unprofessional on a daily basis with the conversations and comments. The work environment is tense and hostile. Unfortunately, personnel in HR (who are in charge of the internship program) are too trusting of Directors, Managers, and Supervisors who lack integrity within their departments. They are not aware of the treatment of interns until it is too late. The friendships developed between department heads and HR create a false trust that allows department heads to manipulate while interns are misused and mistreated. Older, qualified interns are NOT desired, and this sentiment is expressed in lunch and learn sessions or within departments. If you do not want interns who are 25 and older, then do NOT hire or waste their time. Projects are assigned to interns without an introduction to the department its daily practices. Tools to complete projects are slowly "piece-mailed" over time, as if the department heads are setting employees up for a pass or fail test. All employees need recurring training on diversity and inclusion. They are not conscious of their unprofessional behaviors or lack of training within their own department, yet they are providing training materials globally within UPS. There is a serious problem within Global Business Services Training Development Department. Employees are miserable. Screening/ filtering of all correspondence; Bias, lack of professional development, withholding of training and information, and lack of diversity or inclusion.